Assistant Manager, Ticketing Operations

4 weeks ago

Vancouver, British Columbia, Canada Pacific National Exhibition Full time

Job Description

Full-Time; Permanent

Job Summary

The Pacific National Exhibition is seeking a highly skilled and experienced Assistant Manager, Ticketing to join our Sales, Marketing & Business Development Department. This role will play a key part in ticketing operations, including event builds and box office management.

Key Responsibilities

  • Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize processes and technology.
  • Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.
  • Provide timely ticket reporting for internal and external events.
  • Communicate with stakeholders on event build information for websites and e-blasts,
  • Proof guest communications for pre-sales, announcements, cancelations, and event updates.
  • Represent the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.

Requirements

  • Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.
  • 1 – 2 years' experience in sales or account management.
  • Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.
  • Strong understanding of ticketing technology and equipment.
  • Ability to understand and represent another company's brand at the PNE while balancing PNE objectives.
  • Strong communication skills both written & verbal, with firm attention to detail.
  • Ability to model the PNE's core values and lead the team to prioritizing CART (Communication, Accountability, Respect and Trust) with the full PNE team.
  • Experience with Paciolan considered an asset.

What We Offer

The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $57,000 - $65,000 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.

Equal Opportunity Employer

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at [insert contact information].

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