Ticket Centre Representative
2 weeks ago
Job Summary
The Ticket Centre Representative will serve as the primary point of contact for fans at the Ticket Centre, providing exceptional customer service and support for ticketing inquiries. This role is responsible for performing sales and service functions, receiving and distributing tickets, and resolving customer issues in a timely manner.
Key Responsibilities
- Provide exceptional customer service and support for ticketing inquiries
- Perform sales and service functions at the Ticket Centre and ticket windows
- Receive and distribute tickets under 'will call', premium tickets, and special programs
- Resolve customer issues in a timely manner
- Maintain and conduct final balance of cash float
- Communicate service policies and procedures to Season Ticket Members
- Promote, renew, and sell ticket products and services
Requirements
- Minimum 2 years' customer service, sales, and/or promotions experience
- Ability to work evenings, weekends, and holidays, as required
- Commitment to service excellence and proven team player
- Excellent verbal communication skills, with a friendly and professional manner
- Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
- Excellent computer knowledge in standard office applications and database systems
- Superior attention to detail and strong organizational and problem-solving skills
About Us
Vancouver is one of the most diverse cities in the world, and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.
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