Box Office Operations Manager

4 weeks ago


Vancouver, British Columbia, Canada Pacific National Exhibition Full time

About the Role:

The Pacific National Exhibition is seeking a highly organized and detail-oriented individual to fill the position of Box Office Supervisor. As a key member of the TicketLeader team, you will be responsible for overseeing the operations of the Box Office, Call Centre, and its respective agents.

Key Responsibilities:

  • Supervise and support call centre agents and ticketing staff during events
  • Ensure smooth Box Office operations and troubleshoot any ticketing issues that arise
  • Resolve patron issues in a professional and polite manner
  • Manage secure cash deposits and monitor ticket booth crowds
  • Allocate floats, skims, and ticket stock during events
  • Ensure a clean and safe working environment for all staff

Requirements:

  • Grade 12 completion
  • 1-2 years of supervisory experience
  • Previous experience handling cash, credit, and debit cards, as well as balancing documents and performing accounting duties
  • Event ticketing software experience is an asset
  • Guest service and customer relations background required
  • Box Office experience is a definite asset
  • Proficiency in MS Word, Excel, and Outlook
  • Ability to read, write, and speak English for work-related purposes
  • Physical ability to walk and stand for extended periods
  • Ability to work under pressure in a fast-paced environment
  • Availability to work varying shifts, including evenings and weekends

About the Pacific National Exhibition:

The Pacific National Exhibition is a non-profit organization with a 114-year history of bringing people together to celebrate and build memories. With an annual operating budget of over $70 million and a diverse portfolio of events, we offer a unique and exciting work environment.



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