Ticketing Operations Director

4 weeks ago


Vancouver, British Columbia, Canada Vancouver Whitecaps Football Club Full time
Job Title: Director, Ticketing

Reporting to the Vice President, Ticketing Sales & Service, the Director, Ticketing will play a pivotal role in enhancing efficiencies between our ticketing operations and sales and service sub-departments. This position will assist in the development and execution of go-to-market (GTM) strategies to drive revenue growth and improve customer satisfaction.

Key Responsibilities:
  • Develop and implement ticketing strategies to optimize sales and service processes
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements
  • Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of ticketing operations
  • Provide leadership and guidance to ticketing staff to ensure excellent customer service and support
Requirements:
  • Proven experience in ticketing operations and sales and service management
  • Strong analytical and problem-solving skills to drive process improvements
  • Excellent communication and leadership skills to motivate and guide team members
  • Ability to work in a fast-paced environment and adapt to changing priorities

Vancouver Whitecaps Football Club is a dynamic and innovative organization that values excellence in all aspects of our business. We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.



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