Enrolment Services Officer

1 week ago


Kamloops, British Columbia, Canada Thompson Rivers University Full time
Job Summary

Thompson Rivers University is seeking a highly skilled Enrolment Services Officer to join our team. As an Enrolment Services Officer, you will play a critical role in providing exceptional student support and services to our students, parents, and faculty.

Key Responsibilities
  • Student Support and Services: Respond to and resolve student inquiries, provide detailed program and policy information, and assess and resolve student needs.
  • Program Development and Implementation: Develop, plan, and implement student service, information, admissions, registration, and general advising activities.
  • Communication and Collaboration: Coordinate with other staff to ensure follow-up tasks are completed, represent TRU at promotional events, and provide feedback on process and systems improvements.
  • Training and Development: Contribute to the training of new staff and demonstrate best practices in student support and services.
  • Outreach and Recruitment: Participate in proactive outreach efforts to support student recruitment, yield, and retention.
Qualifications
  • Education: A Bachelor's degree from a recognized post-secondary institution.
  • Experience: 3 years' related experience, including 1 year in a dedicated student or customer service setting and experience in a post-secondary environment.
  • Skills and Abilities: Demonstrated ability to deal with staff, students, and the public, effective communication and problem-solving skills, and ability to work well under pressure.
Working Conditions
  • Work Environment: General office conditions, with the ability to sit or stand for long periods and lift weights in excess of 10kg.


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