Student Enrollment Specialist

1 month ago


Kamloops, British Columbia, Canada Thompson Rivers University Full time
Enrollment Services Officer

Key Responsibilities
  • Addresses inquiries from students, guardians, faculty, and administrative staff through multiple communication methods.
  • Offers comprehensive information regarding academic programs, institutional policies, and enrollment procedures.
  • Designs and executes student service initiatives.
  • Manages follow-up actions related to student inquiries.
  • Guides students through the application and registration procedures.
  • Acts as a representative of the institution at various promotional functions.
  • Engages in process enhancement and the training of new personnel.
  • Participates in proactive outreach initiatives aimed at students.
  • Focuses on either Campus or Open Learning enrollment services.

Qualifications:

Education: A Bachelor's degree from an accredited post-secondary institution.

Experience: A minimum of 3 years of relevant experience, particularly in customer service within a post-secondary context.

Skills and Competencies:

  • Capability to resolve issues and interpret institutional policies.
  • Familiarity with customer relationship management software.
  • Exceptional communication skills and the ability to perform under pressure.
  • Strong organizational and time management abilities.

Work Environment:

  • Prolonged desk and computer work.
  • Standard office setting.
  • Physical ability to lift items exceeding 10kg.

Compensation aligns with the Collective Agreement established with the relevant employee union.



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