Admissions Services Representative

1 month ago


Kamloops, British Columbia, Canada Thompson Rivers University Full time
Enrollment Services Specialist

Key Responsibilities
  • Addresses inquiries from students, guardians, faculty, and staff through multiple communication methods.
  • Offers comprehensive information regarding academic programs, institutional policies, and admission procedures.
  • Designs and executes activities aimed at enhancing student services.
  • Manages follow-up tasks associated with student inquiries.
  • Guides students through the application and registration procedures.
  • Acts as a representative for the institution at various promotional events.
  • Engages in initiatives for process enhancements and the training of new personnel.
  • Participates in proactive outreach efforts directed at students.
  • Focuses on either Campus or Open Learning enrollment services.

Qualifications:

Education: A Bachelor's degree from an accredited post-secondary institution.

Experience: A minimum of 3 years of relevant experience, particularly in customer service within a post-secondary setting.

Skills and Competencies:

  • Capability to resolve issues and interpret institutional policies.
  • Familiarity with customer relationship management software.
  • Exceptional communication skills and the ability to perform under pressure.
  • Strong organizational and time management abilities.

Working Environment:

  • Prolonged desk and computer work.
  • Standard office setting.
  • Physical capability to lift items exceeding 10kg.

Compensation is aligned with the Collective Agreement with the relevant union.



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