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Enrolment Assistant

2 months ago


Kamloops, British Columbia, Canada Thompson Rivers University Full time
Job Summary

Thompson Rivers University is seeking an Enrolment Assistant to join our team. As an Enrolment Assistant, you will play a critical role in supporting the enrolment process by maintaining accurate and up-to-date student records, responding to student inquiries, and providing administrative support to the department.

Key Responsibilities
  • Student Records Management: Create and maintain accurate and up-to-date student records, including admission applications, course registration data, and records cleanup.
  • Student Support: Respond to student inquiries received through various channels, including email, phone, and in-person, and work collaboratively with colleagues to resolve issues.
  • Administrative Support: Assist with the creation and maintenance of operating manuals and internal documentation, open and distribute departmental mail, and perform other clerical duties as required.
  • Reporting and Data Analysis: Generate standard reports, including prospect, applicant, registration, and graduation reports, and provide data analysis to support departmental initiatives.
  • Team Collaboration: Work collaboratively with colleagues to achieve departmental goals and objectives, and provide support for large-scale communications and awareness campaigns.
Qualifications
  • Education: Grade 12 plus one year Certificate, or equivalent, in a related field such as Legal Office Assistant, Medical Office Assistant, or Administrative Assistant.
  • Experience: Two years' related experience working in an educational, clinical, or legal setting, preferably in a post-secondary institution, including one year of experience with relational database software, Microsoft Office, and personal information management tools.
  • Skills and Abilities: Demonstrated ability to perform word processing and data entry at 45 wpm, alphanumeric data entry speed of 90 net keys per minute, and ability to operate related equipment such as document scanners, printers, photocopiers, and fax machines.
Working Conditions
  • Sitting and Computer Work: Sitting at a desk and computer for periods of time.
  • Customer Service: Long periods of customer service, often with individuals who are under stress and/or in distress.
  • Work Environment: Exposure to perfumes and other scent-related products on a regular basis.