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Director of Client Services

2 months ago

Toronto, Ontario, Canada Ontario Association of Interval & Transition Houses Full time
Job Summary

We are seeking a highly experienced and visionary leader to join our team as the Director of Client Services. This is a senior leadership position that requires a strong understanding of women's issues, anti-oppression frameworks, and violence against women services.

Key Responsibilities
  • Strategic Leadership: Lead the planning, direction, and evaluation of our client services, ensuring alignment with our mission and strategic goals.
  • Program Development and Management: Oversee the creation of operational plans for client service programs, ensuring they meet the highest standards of quality and effectiveness.
  • Human Resources and Team Leadership: Provide guidance, support, and mentorship to a dynamic team of supervisors, managers, and coordinators.
  • Community Engagement and Advocacy: Build and maintain strong relationships with community partners, funders, and stakeholders.
  • Health and Safety Leadership: Ensure compliance with the Occupational Health and Safety Act (OHSA).
  • Board of Directors Support: Provide regular updates to the Executive Director on department issues.
Qualifications
  • Master's degree in Social Work, Women's Studies, Human Services, or a related field.
  • Minimum of 10 years of progressively responsible experience, including at least 5 years in a management role.
  • Advanced knowledge of women's issues, anti-oppression frameworks, and violence against women services.
  • Proven expertise in program development, strategic planning, and change management.
  • Exceptional leadership skills, with experience managing teams in a unionized environment.
  • Strong financial management abilities, including budgeting and resource allocation.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • A commitment to our values of equity, empowerment, and social justice.