Senior Director, Client Services Lead

2 weeks ago

Toronto, Ontario, Canada AML RightSource, LLC Full time
Job Title: Senior Director, Client Services

At AML RightSource, we are seeking a highly skilled and experienced Senior Director, Client Services to join our team. As a key member of our leadership team, you will be responsible for leading and supervising managers and analysts on client projects, ensuring the successful delivery of our services.

Key Responsibilities:
  • Lead day-to-day operations on AML/FC engagements, managing and escalating risks accordingly.
  • Supervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract.
  • Establish quality standards on the engagement and work with managers and/or team leads to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards.
  • Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely.
  • Identify and coordinate training needs on the project to ensure that the engagement team has the appropriate knowledge and tools to meet the client objectives.
  • Ensure that client billing/invoices are completed correctly and sent to the director or appointed lead, as applicable, for timely approval.
  • Help identify new opportunities or opportunities to extend current work, based on understanding of client's AML program and its operations and gathering and documenting appropriate information.
  • Help organize and lead periodic touch points with client stakeholders to assess their needs and obtain feedback around AMLRS performance.
  • Partner with the director or appropriate lead to assist in putting together appropriate materials for client monthly/quarterly/bi-annual/annual business or executive meetings with the client.
  • Involvement in certain internal strategic initiatives across the Managed Services practice working closely with directors and others.
  • Adhere to appropriate process for the engagement team to complete performance reviews and any internal and external client surveys timely - promote a culture of compliance.
Requirements:
  • Bachelor's Degree with 6-7 years or more of AML/Financial Crimes experience, with an understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD, and AML independent testing.
  • Must reside in Ontario and be willing to travel to our Mississauga office as needed for client requirements.
  • Ability to lead projects, develop timelines, coordinate project teams, and implement action items during the life of a project.
  • Ability to exercise AML subject matter expertise and project management skills to effectively manage scope, budget, and timelines on AML/FC projects.
  • Ability to identify and manage prompt resolution of potential risks and issues while managing client expectations.
  • Strong knowledge of banking industry and related regulations and laws.
  • Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities.
  • Experience and/or knowledge in: (i) Fraud and/or sanctions experience.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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