Senior Director, Client Services Lead

4 weeks ago

Toronto, Ontario, Canada AML RightSource, LLC Full time
Job Title: Senior Director, Client Services

At AML RightSource, we are seeking a highly skilled and experienced Senior Director, Client Services to join our team. As a key member of our leadership team, you will be responsible for leading and supervising managers and analysts on client projects, ensuring the successful delivery of our services.

Key Responsibilities:
  • Lead day-to-day operations on AML/FC engagements, managing and escalating risks accordingly.
  • Supervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract.
  • Establish quality standards on the engagement and work with managers and/or team leads to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards.
  • Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely.
  • Identify and coordinate training needs on the project to ensure that the engagement team has the appropriate knowledge and tools to meet the client objectives.
  • Ensure that client billing/invoices are completed correctly and sent to the director or appointed lead, as applicable, for timely approval.
  • Help identify new opportunities or opportunities to extend current work, based on understanding of client's AML program and its operations and gathering and documenting appropriate information.
  • Help organize and lead periodic touch points with client stakeholders to assess their needs and obtain feedback around AMLRS performance.
  • Partner with the director or appropriate lead to assist in putting together appropriate materials for client monthly/quarterly/bi-annual/annual business or executive meetings with the client.
  • Involvement in certain internal strategic initiatives across the Managed Services practice working closely with directors and others.
  • Adhere to appropriate process for the engagement team to complete performance reviews and any internal and external client surveys timely - promote a culture of compliance.
Requirements:
  • Bachelor's Degree with 6-7 years or more of AML/Financial Crimes experience, with an understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD, and AML independent testing.
  • Must reside in Ontario and be willing to travel to our Mississauga office as needed for client requirements.
  • Ability to lead projects, develop timelines, coordinate project teams, and implement action items during the life of a project.
  • Ability to exercise AML subject matter expertise and project management skills to effectively manage scope, budget, and timelines on AML/FC projects.
  • Ability to identify and manage prompt resolution of potential risks and issues while managing client expectations.
  • Strong knowledge of banking industry and related regulations and laws.
  • Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities.
  • Experience and/or knowledge in: (i) Fraud and/or sanctions experience.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

  • Director of Client Services

    4 weeks ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    Job Title: Director, Client ServicesLumenus Community Services is seeking a highly skilled and experienced Director, Client Services to lead our client services programs. As a key member of our leadership team, you will be responsible for overseeing the strategic direction and implementation of our client services programs, ensuring they meet the needs of...

  • Executive Director

    4 weeks ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorWe are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve organizational...

  • Senior Client Service Director

    3 weeks ago

    Old Toronto, Ontario, Canada Willis Towers Watson Full time

    As a Senior Client Service Director at Willis Towers Watson, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and selling of services to your existing and new clients. You will demonstrate advanced skills and knowledge to...

  • Senior Director of Enterprise Client Services

    1 day ago

    Toronto, Ontario, Canada Broadridge Full time

    About the RoleWe are seeking an experienced Senior Director to lead our Enterprise Client Services team at Broadridge Canada.As a key member of our leadership team, you will be responsible for ensuring exceptional client service delivery and driving business growth in our Enterprise Accounts.You will collaborate closely with stakeholders to identify customer...

  • National Director, Client Development Lead

    4 weeks ago

    Toronto, Ontario, Canada Bennett Jones Full time

    Job Title: National Director, Client DevelopmentBennett Jones, a leading Canadian business law firm, is seeking a highly skilled and experienced National Director, Client Development to drive revenue growth in strategic markets. This role is responsible for expanding existing client relationships and acquiring new clients, with a focus on the Private Equity...

  • Senior Director of Client Services

    4 weeks ago

    Toronto, Ontario, Canada Broadridge Full time

    At Broadridge, we're committed to empowering our associates to deliver exceptional customer service. As the Senior Director of Client Services, you'll play a crucial role in leading our Client Services team in a multi-client product environment. Your key responsibilities will include developing and maintaining strong relationships with our Enterprise...

  • Senior Client Solutions Director

    1 day ago

    Toronto, Ontario, Canada Cossette Full time

    Job OverviewCossette is a leading advertising agency that thrives on innovative ideas and collaborative work environments. We are seeking a highly motivated Senior Client Solutions Director to join our team.Salary RangeThe estimated annual salary for this position is $120,000 - $180,000 based on industry standards and location.Job DescriptionThe Senior...

  • Director of Environmental Services

    4 weeks ago

    Toronto, Ontario, Canada Sienna Senior Living Full time

    Director of Environmental ServicesSienna Senior Living is seeking a highly skilled and experienced Director of Environmental Services to lead our team in delivering exceptional care and services to our residents.Key Responsibilities:Plan, coordinate, and direct the effectiveness of all operational activities within the housekeeping, laundry, and maintenance...

  • Leading E-Bike Industry Expansion in North America

    1 day ago

    Toronto, Ontario, Canada LEON CYCLEManaging Director Full time

    Managing Director Role at Leon CycleWe are seeking an exceptional Managing Director to lead our North American operations, driving growth and success for Leon Cycle.About the CompanyLeon Cycle is a pioneering e-bike manufacturer with a strong presence in the market. Our mission is to design, manufacture, and sell high-quality e-bikes through various...

  • Executive Director of Client Services

    1 week ago

    Toronto, Ontario, Canada Broadridge Full time

    Role Summary: As the Executive Director of Client Services at Broadridge, you will play a crucial role in driving exceptional customer service to our Enterprise Accounts. Main Responsibilities: • Lead Client Services in a multi-client product investment management environment • Develop and maintain strong relationships with Broadridge Canada's GTO...

  • Senior Director of Client Services

    4 weeks ago

    Toronto, Ontario, Canada The Citco Group Limited Full time

    About The Citco Group LimitedWe are a global leader in fund services, corporate governance, and related asset services with a presence in 50+ locations worldwide.Our MissionWe deliver end-to-end solutions and exceptional service to meet the evolving needs of our clients.Job DescriptionAs a Senior Vice President, Client Services, you will be responsible for...

  • Senior Director, Business Development Lead

    4 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    Everest Clinical Research Services Inc is a leading contract research organization (CRO) providing a wide range of expertise-based clinical research services to the pharmaceutical, biotechnology, and medical device industries. We serve some of the world's most renowned companies and work with many of the most advanced drugs, biologics, and medical devices in...

  • Senior Director of Client Solutions and Success

    4 weeks ago

    Toronto, Ontario, Canada AdsWizz Full time

    Job Title: Senior Director of Client Solutions and SuccessJob Summary:We are seeking a highly experienced and skilled Senior Director of Client Solutions and Success to lead our Canadian sales operation. As a key member of our leadership team, you will be responsible for managing a team of media service professionals and providing exceptional service to our...

  • Senior Director, Business Development Lead

    4 weeks ago

    Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

    Everest Clinical Research Services Inc is seeking a highly skilled Senior Director, Business Development to join our team. This role is responsible for sourcing new client and project bid opportunities, promoting our high-quality service offerings to targeted clientele, and working with our proposals team to deliver tailored budgets and proposals to drive...

  • Senior Director, Pharmacometrics Lead

    3 weeks ago

    Toronto, Ontario, Canada Allucent Full time

    Senior Director, Pharmacometrics LeadWe are seeking a highly experienced Senior Director, Pharmacometrics Lead to join our team at Allucent. As a key member of our Clinical Pharmacology, Modeling and Simulation (CPMS) area, you will be responsible for providing strategic leadership and direction to the Pharmacometrics team.Key Responsibilities:Direct and/or...

  • Senior Director and Team Lead

    3 weeks ago

    Old Toronto, Ontario, Canada S.i. Systems Full time

    Job Title: Senior Director and Team LeadJob Description:We are seeking a Senior Director and Team Lead to lead data-driven initiatives for our utility sector clients undergoing digital transformation. This is a permanent role or a multi-year contract. The position is fully remote across Canada, with the ability to travel to client sites throughout Canada and...

  • Executive Director Position

    4 weeks ago

    Old Toronto, Ontario, Canada Director File Full time

    Executive Director OpportunityWe are seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As Executive Director, you will be responsible for collaborating with the Artistic Director to inspire and promote a collaborative theatre spirit amongst staff, volunteers, and the artistic community.Key...

  • Director of Client Services Program Development

    2 weeks ago

    Toronto, Ontario, Canada Lumenus Community Services Full time

    Job DescriptionPosition OverviewLumenus Community Services is seeking an experienced and motivated professional to fill the role of Director, Client Services. This position is responsible for overseeing a cluster of programs that offer a wide range of high-quality community-based services, including individual, family, and group supports across the...

  • Associate Director of Care

    4 weeks ago

    Toronto, Ontario, Canada Sienna Senior Living Full time

    Job Title: Associate Director of CareSienna Senior Living is seeking a highly skilled and experienced Associate Director of Care to lead our nursing team and drive clinical excellence in our communities.Key Responsibilities:Oversee nursing team operations and ensure effective communication and collaboration with other departments.Develop and implement...

  • Lead Executive Director

    7 days ago

    Toronto, Ontario, Canada MindJeweller Immigration Services Inc. Full time

    Executive Director Job DescriptionMindJeweller Immigration Services Inc. is seeking a highly skilled and experienced Executive Director to lead our team and drive organizational success.Job Summary:We are looking for a strategic leader with excellent management skills, strong communication abilities, and experience in overseeing complex projects. As an...