Executive Director of Client Services
7 days ago
As the Executive Director of Client Services at Broadridge, you will play a crucial role in driving exceptional customer service to our Enterprise Accounts.
Main Responsibilities:
• Lead Client Services in a multi-client product investment management environment
• Develop and maintain strong relationships with Broadridge Canada's GTO enterprise clients
• Collaborate with key stakeholders to understand client needs and provide tailored solutions and services
• Lead a team of client services professionals to ensure exceptional service delivery and client satisfaction
• Provide comprehensive Business reviews with clients highlighting overall performance, savings, and growth opportunities
Qualifications:
• Bachelor's degree in business, finance, or a related field; MBA preferred
• Proven track record of leadership in building and managing high-performing teams, setting strategic direction, and overseeing day-to-day operations
• Exceptional communication and interpersonal skills, facilitating effective collaboration with clients, internal stakeholders, and senior leadership
• Extensive experience in client relationship-building, retention, and satisfaction
• Comprehensive understanding of the Canadian wealth management industry, including regulatory requirements and industry trends
Experience:
• Over 15 years of extensive experience in Client Services within the Financial Services industry, particularly in Investment Management
• Proven track record in delivering exceptional client services within a B2B financial services setting, showcasing strong relationship management and communication skills
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