Director of Client Services
2 weeks ago
Reporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading our program management team to provide excellent holistic care to all of our clients. This role requires a strong leader who can demonstrate a sense of integrity and professional ethics, as well as a balanced sense of fairness and flexibility.
Key Responsibilities:- Lead the program management team to ensure the delivery of high-quality, evidence-based services.
- Collaborate with program coordinators to ensure consistency in service delivery.
- Develop strategies and action plans to address performance issues and service delivery variances.
- Provide leadership to and work collaboratively to address client complaints and implement critical incident processes.
- Create an environment that draws and retains high-performing staff.
- Work with organizational Human Relations to recruit, train, supervise, and provide performance management and develop opportunities for leaders in clinical programs.
- Provide clinical supervision.
- Ensure accreditation standards are understood and met in clinical service areas.
- Represent Toronto Harbour Light Ministries at system tables and funder committees.
- Foster and maintain community partnerships.
- Provide consultation on Addictions and Mental Health to other Salvation Army units, as requested.
- Liaison with community colleges and universities for student placements.
- Collaborate with Finance leadership and senior leadership to ensure budgets are prepared according to need and budgetary limits.
- Work with program local leadership to manage budgets and foster financial accountability.
- Explore additional funding opportunities.
- Provide meeting facilitation, prepare reports and presentations, maintain HR/supervision documentation.
- Provide strong interpersonal, conflict resolution, and creative problem-solving skills.
- Assist with the development and implementation of written policies and procedures.
- Provide written and verbal information to contribute to agency reporting accountabilities.
- Provide written monthly reports on each program's progress/developments.
- Ensure website and social media presence is current and relevant.
- Supervises program coordinators and support services managers (8 direct reports) in each of the 5 program sites.
- Conduct quarterly and annual performance reviews.
This position is 40 hours per week, Monday to Friday, with 1⁄2 hour unpaid lunch and evening/weekend on-call responsibilities on a rotating basis. The position location will primarily be in the Toronto downtown locations, with approximately 20% of time spent in locations outside of Toronto, requiring travel and overnight stays.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
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Director of Client Services
1 week ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading our program management team to provide excellent holistic care to all of our clients. This role requires a strong leader who can demonstrate a sense of integrity and professional ethics,...
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Director of Client Services
1 week ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading our program management team to provide excellent holistic care to all of our clients. This role requires a strong leader who can demonstrate a sense of integrity and professional ethics,...
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Director of Client Services
2 weeks ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a...
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Director of Client Services
2 weeks ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a...
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Director of Client Services
3 weeks ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesThe Salvation Army is seeking a highly skilled and experienced Director of Client Services to lead our client services team. As a key member of our senior leadership team, you will be responsible for overseeing the delivery of high-quality, evidence-based services to our clients.Key Responsibilities:Lead and manage a...
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Director of Client Services
3 weeks ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesThe Salvation Army is seeking a highly skilled and experienced Director of Client Services to lead our client services team. As a key member of our senior leadership team, you will be responsible for overseeing the delivery of high-quality, evidence-based services to our clients.Key Responsibilities:Lead and manage a...
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Director of Client Services
5 days ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a...
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Director of Client Services
5 days ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a...
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Director of Client Services
2 weeks ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a...
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Director of Client Services
2 weeks ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a...
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Director of Client Services
3 weeks ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a...
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Director of Client Services
3 weeks ago
Toronto, Ontario, Canada The Salvation Army Full timeJob Title: Director of Client ServicesReporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a...
