Client Services Director

4 weeks ago


Toronto, Ontario, Canada proSapient Full time

About the Role

We are seeking a highly skilled and experienced Client Services Director to join our team at proSapient. As a key member of our leadership team, you will be responsible for leading a team of professionals in delivering exceptional client services and driving business growth.

Key Responsibilities

  • Team Leadership: Lead a team of 4-7 individuals, providing guidance, support, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Client Management: Assume ownership of client accounts, providing outstanding customer service and support to ensure client satisfaction and loyalty.
  • Project Management: Allocate projects to team members, ensuring workloads are balanced and clients' needs are met.
  • Business Development: Identify and pursue new business opportunities, working closely with the commercial team to develop strategies and drive revenue growth.

Requirements

  • Industry Expertise: Proven experience working in the expert network industry, with a strong understanding of the market and its trends.
  • Client Exposure: Experience working with consulting firms, private equity firms, or hedge fund companies.
  • People Management: 2+ years of experience managing a team in a sales, outbound, or KPI-led environment.
  • Exceptional Communication: Strong communication and interpersonal skills, with the ability to build rapport with clients and experts.

What We Offer

  • Competitive Salary: A competitive salary package, with uncapped commission structure to reward overperformance.
  • Benefits: A range of benefits, including enhanced maternity and paternity package, 15 days annual leave, and a hybrid working model.

About proSapient

proSapient is a leading expert network company, dedicated to helping consulting firms, private equity firms, and hedge fund companies make informed decisions. We pride ourselves on our innovative approach, exceptional customer service, and commitment to excellence.



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