Director of Client Services

5 days ago

Toronto, Ontario, Canada The Salvation Army Full time
Job Title: Director of Client Services

Reporting to the Assistant Executive Director, the Director of Client Services is a senior leadership position responsible for leading the program management team to provide excellent holistic care to all clients. The successful candidate will demonstrate a strong sense of integrity and professional ethics, with a balanced approach to fairness and flexibility.

Key Responsibilities:
  • Maintain clinical performance indicators at or above expectations
  • Collaborate with program coordinators to ensure consistency in service delivery
  • Develop strategies and action plans to address performance issues and service delivery variances
  • Provide leadership to address client complaints and implement critical incident processes
Leadership and Management:
  • Create an environment that attracts and retains high-performing staff
  • Work with organizational Human Relations to recruit, train, supervise, and provide performance management
  • Provide clinical supervision and ensure accreditation standards are met
Partnerships and Development:
  • Represent The Salvation Army at system tables and funder committees
  • Foster and maintain community partnerships
  • Provide consultation on Addictions and Mental Health to other Salvation Army units
Financial Management:
  • Collaborate with Finance leadership to ensure budgets are prepared according to need and budgetary limits
  • Work with program local leadership to manage budgets and foster financial accountability
Communication and Supervision:
  • Provide meeting facilitation, prepare reports, and maintain HR/supervision documentation
  • Provide strong interpersonal, conflict resolution, and creative problem-solving skills

The successful candidate will have a Master's level related degree, membership in a professional college, and clinical supervision certification. They will also have a minimum of 5 years' experience working in the Addictions/Concurrent Disorders field in a leadership role, with a strong preference for providing bio-psycho-social-spiritual live-in addictions treatment and housing programs.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

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