Restaurant Operations Supervisor

4 weeks ago


Courtenay, British Columbia, Canada Dairy Queen Full time
Position Overview

The Assistant Manager at Dairy Queen plays a crucial role in overseeing the daily operations of our restaurant. This position is essential for ensuring that our establishment runs smoothly and efficiently while maintaining high standards of customer service.

Key Responsibilities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years
Work Environment

Located in an urban area, the Assistant Manager will be responsible for managing a budget ranging from $500,001 to $1,500,000.

Core Duties
  • Analyze financial reports to enhance and sustain the restaurant's profitability.
  • Assess daily operations to ensure efficiency.
  • Adjust food preparation techniques and pricing based on budgetary constraints.
  • Monitor revenue streams to manage labor costs effectively.
  • Oversee staff performance and provide guidance.
  • Organize and plan daily operational tasks.
  • Recruit and train new staff members.
  • Establish work schedules for employees.
  • Supervise and mentor team members.
  • Conduct performance evaluations.
  • Manage inventory and ensure compliance with health and safety regulations.
  • Negotiate with suppliers for food and necessary supplies.
  • Address customer inquiries and resolve complaints.
  • Deliver exceptional customer service.
Supervision

The Assistant Manager will supervise a team of 3-4 individuals.

Qualifications
  • Safe Food Handling certificate is required.
Technical Skills
  • Proficient in using electronic cash registers and point of sale systems.
  • Familiarity with MS Excel, MS Outlook, MS Word, and spreadsheet applications.
Transportation

Public transportation options are available for commuting.

Work Conditions
  • Fast-paced work environment.
  • Repetitive tasks requiring attention to detail.
  • Ability to perform a combination of sitting, standing, and walking.
Personal Attributes
  • Strong organizational skills and reliability.
  • Client-focused with efficient interpersonal skills.
  • Ability to multitask and work effectively in a team.
Benefits
  • Comprehensive health care plan.
  • Additional benefits available.


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