Program Coordinator

4 weeks ago

Canada Trundl, Inc Full time

About Us:
Trundl, Inc. is a distinguished Platinum Enterprise Atlassian Solution Partner with a global presence, including offices in North America and Asia. Our expertise lies in providing strategic consulting and hands-on assistance to over 280,000 customers worldwide who utilize Atlassian products. We cater to a diverse array of organizations and use cases involving Atlassian tools.
Our goal is to empower and inspire teams to leverage collaboration technologies for innovation, creativity, and scalability.

Our Culture:
We are a collaborative team that prioritizes accountability. Our values include empowerment, trustworthiness, attentiveness, inclusivity, and expertise. These principles guide our daily operations and professional interactions.

Your Profile:
You are a proactive, customer-oriented individual with a mindset geared towards critical thinking and continuous learning.

With several years of experience in overseeing the delivery of software and consulting initiatives, you possess strong skills in project planning and team leadership, complemented by excellent written and verbal communication abilities.

You consistently seek opportunities to enhance and nurture relationships with both teams and clients.

Your Responsibilities:


In collaboration with the Director of DevOps and Process Re-engineering, you will manage multiple client projects to ensure timely and high-quality delivery of services.

You will utilize your expertise in Atlassian products such as Jira, Confluence, Bitbucket, and Bamboo to manage implementations, system upgrades, migrations, maintenance, and support.

Additionally, you will coordinate with cross-functional teams (both within Trundl and with our clients) to ensure alignment on project scope, resources, and timelines.

You will work with teams to identify, monitor, and resolve issues or obstacles while managing associated risks.
Delivering projects on schedule while maintaining quality standards will be a key focus.
You will be responsible for communicating project status updates to the team and stakeholders.
Establishing and executing project communication plans will be essential.
Facilitating productive meetings with clients and Trundl teams will be part of your role.

Moreover, you will coordinate the development of training materials and other necessary documentation to ensure successful implementation and transition of processes or systems to clients.

You will also seek customer approval of project deliverables.
Identifying and cultivating new opportunities with clients will be part of your responsibilities.
Ensuring customer satisfaction during the project transition phase will be crucial.

Your Qualifications:
5+ years of relevant experience in project management.
A proven track record of successfully delivering software and technology consulting projects.
Exceptional verbal and written communication skills.
Ability to thrive in a fast-paced, technical, and customer-centric environment with a rapidly growing client base.
Proficiency in collaborating with individuals at all organizational levels.
Experience with Jira and Confluence, which are integral to our project management processes.
Familiarity with Scrum, Kanban, or other Agile methodologies.
Agile and/or project management certifications are preferred.
Atlassian certifications are a plus.

Additional Assets:
Understanding of Agile frameworks and their application across teams and organizations. Knowledge of utilizing Atlassian tools effectively to fulfill the above responsibilities. If you are an innovator and problem-solver who enjoys challenging the status quo and is eager to learn and contribute, we would be excited to connect with you.

Employment Type:
Full-time

Work Arrangement:
Remote, within Canada (must have appropriate work authorization)

Open Positions:

Compensation:

CA$75,000-$90,000 annually
Benefits: Health insurance, paid time off, sick leave, remote work options
Schedule: 8-hour shifts, Monday to Friday
EEO Statement: Trundl, Inc. is an equal opportunity employer.

We value diversity and are committed to fostering a workplace free from discrimination.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws.

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