Front Desk Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Swan Spa Massage Full time
About the Role

We are seeking a highly organized and customer-focused Spa Receptionist to join our team at Swan Spa Massage. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Client Greeting and Direction: Greet clients and direct them to the appropriate service areas, ensuring a warm and welcoming experience.
  • Information Provision: Provide accurate and timely information to clients and the public, addressing their inquiries and concerns.
  • Customer Service: Offer exceptional customer service, responding to client needs and resolving any issues that may arise.
  • Administrative Tasks: Perform various administrative tasks, including ordering office supplies, maintaining work records, and processing payments.
  • Communication: Answer telephone calls, relay messages, and provide directory assistance to clients and staff.
  • Data Entry: Accurately enter client information and other data into our system, ensuring accuracy and attention to detail.
  • Support for Newcomers and Refugees: Provide support and resources to newcomers and refugees, helping them to navigate our services and access relevant information.
  • Support for Indigenous People: Offer mentorship, coaching, and networking opportunities to Indigenous workers, promoting diversity and inclusion within our organization.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: Will train
  • Language: English
  • Work Hours: 40 hours per week

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