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Receptionist - Front Desk Coordinator
2 months ago
About Us:
The Jewish Federation is a leading nonprofit organization dedicated to enhancing the quality of life for our residents. Our work environment is community-oriented, warm, and inclusive, with a strong focus on appreciation and recognition for our staff's contributions.
We pride ourselves on having dedicated leaders who are available and responsive to our needs. Our HR Coordinator promotes our health, wellness, and engagement, while our Infection Control Practitioner ensures a safe working environment. Everyone is committed to quality and safety, and it shows in our daily operations.
Our organization is committed to enriching the quality of life for our residents through various initiatives, including state-of-the-art equipment, music and entertainment, culture, and education. These programs are generously funded through the Louis Brier Foundation, which sets us apart from other organizations.
As a Receptionist - Front Desk Coordinator, you will have the opportunity to make a difference in the lives of our residents and staff. You will be part of a team that values diversity and promotes a sense of belonging. We recognize and reward passionate and hardworking employees, and we encourage you to contribute to our community and thrive in our unique work culture.
Purpose of the Position:
Under general supervision, this position performs a variety of reception and clerical duties, including operating telephone and paging systems, receiving visitors, providing routine information, typing, and filing. The Receptionist - Front Desk Coordinator may also accept calls from nursing staff regarding absence and call in relief staff according to pre-determined guidelines.
Responsibilities:
- Operates switchboard and receives and transfers incoming calls; pages staff or other parties as required or transmits messages; pages general announcements as requested.
- Responds to enquiries, receives visitors, and directs to appropriate areas. Provides standard information on facility and residents in accordance with facility policies.
- Types a variety of documents, including memoranda, reports, and articles as requested, ensuring accuracy and completeness of documents.
- Prepares donor acknowledgement cards as requested by the Foundation.
- Sorts, records, and distributes incoming mail and processes outgoing mail.
- Initiates established communication procedures in the event of fire or other emergencies, using paging and walkie-talkie systems as defined in established guidelines.
- Records resident admissions, transfers, and discharges on designated forms and distributes information as per established guidelines.
- Provides tickets, such as guest meal tickets, High-Holiday tickets, and HandiDart tickets, when requested; receives payment according to pre-determined ticket cost.
- Coordinates bookings of meeting rooms as requested.
- Contacts staff, residents' families, and non-staff regarding scheduled meetings or other matters as required.
- Accepts calls from nursing staff regarding illness and absence from work; communicates information to the In-Charge Nurse; and calls in relief staff according to instruction and pre-determined guidelines. Refers problems to the In-Charge Nurse.
- Delivers mail, flowers, meal trays, or other items to residents as required.
- Performs other related duties as assigned.
Qualifications:
Grade 12. Medical Office Assistant certificate. Two (2) years of recent related experience, or an equivalent combination of education, training, and experience.
Knowledge, Skills, and Abilities:
- Ability to type at 45 w.p.m.
- Ability to communicate effectively, verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out duties of the position.
Hourly Wage: $27.56
Our Reception Desks: Our two reception desks are open 7 days a week, providing a welcoming and inclusive environment for our residents and staff.
