Catering Operations Manager

3 weeks ago

Toronto, Ontario, Canada MLSE Full time
Position Overview

As an integral part of the MLSE catering division, you will take charge of managing all operational aspects of events at Real Sports & e11even restaurant. Your leadership will ensure exceptional service delivery and flawless event execution for a range of corporate and social gatherings.

Key Responsibilities
  • Oversee staffing requirements and event logistics, including rental orders and decor arrangements.
  • Develop and maintain setup outlines, production schedules, and seating arrangements.
  • Assign pre- and post-event tasks to team members and supervisory staff.
  • Coordinate the execution of Banquet Event Orders (BEOs), working closely with kitchen staff and clients.
  • Manage service operations, addressing client and guest inquiries effectively.
  • Handle regular service operations in the absence of catering events, ensuring guest satisfaction.
  • Resolve order discrepancies promptly and professionally.
  • Ensure meticulous completion of opening and closing procedures.
  • Document service challenges and their resolutions.
  • Compile post-event reports, including financial data and performance analysis.
  • Facilitate weekly BEO meetings and keep updated on changes.
  • Guide, train, and inspire junior leaders and operations teams.
  • Exemplify effective team management and development, promoting a unified approach.
  • Assist with administrative tasks, including performance evaluations.
  • Communicate event details to the leadership team effectively.
  • Adhere to MLSE service standards and policies.
  • Comply with all health and safety regulations.
  • Effectively manage multiple events simultaneously.
  • Perform additional duties as required, demonstrating independence.
Qualifications

We recognize that you may not meet every qualification listed, and we encourage you to share your relevant experience in your application.

  • Minimum of 3 years of management experience in the events or catering sector.
  • Strong organizational and communication skills.
  • Commitment to client satisfaction with a focus on quality.
  • Proficient in MS Office, inventory management, and POS systems; experience with TripleSeat is a plus.
  • Experience in managing operational budgets and implementing cost control measures.
  • Exceptional interpersonal and presentation skills.
  • Proven ability to cultivate and maintain professional relationships.
  • Effective communication, motivation, and leadership skills.
  • Proactive in managing daily activities and adapting to changing demands.
  • Strong problem-solving abilities, results-oriented, and adaptable to change.
  • Ability to perform well under pressure and manage multiple priorities.
  • Trained in WHMIS, Smart Serve, ServSafe, NFSTP, or equivalent certifications.
  • Knowledgeable about food, wine, beer, and spirits.
  • Willingness to work evenings, weekends, and holidays.
Additional Information

MLSE is dedicated to fostering an equitable, diverse, and inclusive workplace.

We are an equal opportunity employer and do not discriminate based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability. We will provide reasonable accommodations for qualified individuals with disabilities during the application process.

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