Front of House Manager

4 weeks ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Position Overview

Reporting to the Assistant Operations Manager, this role is integral to the management team at Great Canadian Entertainment, focusing on overseeing front-of-house operations during designated shifts. The Shift Manager is dedicated to crafting an outstanding dining experience for guests from the moment they arrive at the venue. This position requires a commitment to the Company's policies and procedures, exemplifying leadership, promoting a culture of learning, and ensuring a safe and inviting work atmosphere for all staff members. Flexibility in work hours, including evenings, weekends, and holidays, is essential.

Primary Responsibilities

Supervise the opening, operation, and closing activities of the front-of-house team, ensuring all areas are prepared for service and maintained throughout the shift. Guide the front-of-house team in delivering an exceptional fine dining experience for all patrons. Ensure guests receive a warm welcome and effectively address all inquiries and complaints, guaranteeing outstanding service from arrival to departure. Complete shift reports that track quality and guest-related issues, communicating findings to management and the subsequent shift. Offer menu recommendations and pairings to guests, demonstrating extensive knowledge of food and beverage service in a fine dining context. Lead, mentor, and support the front-of-house team during shifts, fostering a positive work environment and encouraging collaboration. Maintain high standards of cleanliness and organization, ensuring compliance with service standards and procedures, including the proper presentation and handling of food and beverages. Complete necessary checklists and reports, ensuring adherence to cash handling procedures as per company policy. Verify attendance records, assign shift responsibilities, and ensure adequate coverage while minimizing operational costs. Build rapport with guests, including regular patrons, and personalize their dining experiences, paying special attention to unique requests and VIP guests. Coach and develop team members with an emphasis on guest service excellence and menu knowledge. Participate in training and performance management activities for team members, providing leadership to achieve exceptional service standards. Engage in the recruitment and onboarding of new team members and contribute to departmental meetings. Ensure compliance with licensing regulations, health and safety standards, and other statutory requirements. Perform additional duties as assigned.

Qualifications and Skills

A minimum of 5 years of experience in the restaurant industry, with at least 2 years in a supervisory capacity. A post-secondary certificate in hospitality and/or restaurant management is advantageous. Strong customer service orientation and exceptional interpersonal skills. Extensive knowledge of food and beverage service in a fine dining environment. Excellent verbal communication skills. Proficient in MS Office; experience with Squirrel POS system is a plus. Highly organized with the ability to multitask and meet deadlines in a fast-paced setting. Capable of working independently and leading others effectively. Serving it Right certification or the ability to obtain it is required.

Work Environment Considerations

The role involves regular interaction in an office, restaurant, and casino environment, requiring standing or walking for extended periods. Non-traditional work hours may be necessary in certain situations.

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