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Front of House Supervisor
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Front of House Supervisor
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Richmond, British Columbia, Canada Great Canadian Entertainment Full timeJob Summary:As a Shift Manager with Great Canadian Entertainment, you will play a key role in delivering exceptional dining experiences for our guests. Reporting to the Assistant Operations Manager, you will be responsible for overseeing the front-of-house operations during your shift, ensuring that all areas of the restaurant are ready for service and...
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Front End Supervisor
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Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
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Front End Supervisor
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Front End Supervisor
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Front End Supervisor
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Front End Supervisor
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Front End Supervisor
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Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob DescriptionWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. The successful candidate will be responsible for overseeing the sales floor, supervising staff, and ensuring excellent customer service.Key ResponsibilitiesSupervise and train sales floor staff to ensure excellent customer service and...
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Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob SummaryWe are seeking a highly skilled Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the sales floor, supervising staff, and ensuring exceptional customer service.Key ResponsibilitiesSupervise and train sales staff to meet sales targets and provide excellent...
Front of House Supervisor
3 months ago
Position Overview:
Under the guidance of the Assistant Operations Manager at Great Canadian Entertainment, the Shift Manager plays a pivotal role within the management team, overseeing front-of-house operations during their designated shift. This role is crucial in delivering an outstanding dining experience for patrons from the moment they arrive at the establishment. The Shift Manager is responsible for ensuring compliance with company policies and procedures, exemplifying leadership, supporting a learning culture, and maintaining a safe and inviting work environment for all staff members. Flexibility in work hours, including evenings, weekends, and holidays, is essential.
Primary Responsibilities:
Supervise the opening, operation, and closing activities of the front-of-house team, ensuring all restaurant areas are prepared for service and maintained throughout the shift. Guide the front-of-house team in delivering an exceptional fine dining experience for all guests. Ensure guests receive a warm welcome and effectively address all inquiries and complaints, guaranteeing that every patron enjoys outstanding service from arrival to departure. Complete shift reports that track quality and guest-related issues, communicating findings to management and the subsequent shift. Provide informed menu recommendations and pairings to guests, showcasing extensive knowledge of food and wine service in a fine dining context. Lead, mentor, and support the front-of-house team during shifts, fostering a positive work atmosphere and promoting teamwork. Uphold high standards of cleanliness and organization, ensuring that all service protocols and procedures are adhered to, including the proper presentation and handling of food and beverages. Fulfill required checklists and reports, ensuring compliance with cash handling procedures as per company policy. Verify attendance records, assign shift responsibilities, and ensure adequate coverage while managing operational costs. Build relationships with guests, including regular patrons, to personalize their dining experiences, paying special attention to unique requests and VIP guests. Coach and develop team members with an emphasis on guest service excellence and menu knowledge. Participate actively in the recruitment and onboarding processes for new team members, as well as in departmental meetings. Ensure adherence to licensing laws, health and safety regulations, and other statutory requirements. Perform additional duties as assigned.Qualifications:
A minimum of 5 years of experience in the restaurant industry, with at least 2 years in a supervisory capacity. A post-secondary certificate in hospitality and/or restaurant management is advantageous. Strong customer service orientation and exceptional interpersonal skills. Extensive knowledge of food and wine service in a fine dining environment. Excellent verbal communication skills. Proficient in MS Office; experience with Squirrel POS system is a plus. Highly organized, capable of multitasking, and able to meet multiple deadlines in a fast-paced setting. Ability to work independently and lead the activities of others. Certification in Serving it Right or the ability to obtain it is required.