Front of House Supervisor

4 weeks ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Position Overview:

Under the guidance of the Assistant Operations Manager at Great Canadian Entertainment, the Shift Manager plays a crucial role within the management team, overseeing front-of-house operations during designated shifts. This role is pivotal in crafting an outstanding dining experience for patrons from the moment they arrive at the establishment. The Shift Manager is responsible for ensuring compliance with company policies and procedures, leading by example, promoting a culture of learning, and maintaining a safe and inviting work environment for all staff members. Flexibility in scheduling is essential, as this position may require evening, weekend, and holiday shifts.

Primary Responsibilities:

Supervise the opening, operation, and closing tasks of the front-of-house team, ensuring all restaurant areas are prepared for service and maintained throughout the shift. Guide the front-of-house team in delivering an exceptional fine dining experience for all guests. Ensure guests receive a warm welcome and effectively address all inquiries and complaints, guaranteeing exceptional service from arrival to departure. Complete shift reports, documenting quality and guest-related issues, and communicate findings to management and subsequent shifts. Provide informed menu recommendations and pairings to guests, demonstrating extensive knowledge of food and wine service in a fine dining context. Lead, train, and support the front-of-house team during shifts, fostering a positive work atmosphere and encouraging collaboration. Uphold high standards of cleanliness and organization, ensuring adherence to service standards and procedures, including the proper presentation and handling of food and beverages. Complete necessary checklists and reports, ensuring cash handling procedures comply with company policy. Verify time and attendance, assign shift responsibilities, and ensure adequate coverage while minimizing operational costs. Build relationships with guests, including regular patrons, and personalize their dining experiences, paying special attention to special requests and VIP guests. Mentor and develop team members with a focus on guest service excellence and menu knowledge. Participate in team member training and performance management, providing leadership to achieve exceptional service levels for all guests. Actively engage in the recruitment and onboarding of new team members and contribute to departmental meetings. Ensure compliance with licensing laws, health and safety regulations, and other statutory requirements. Perform additional duties as assigned.

Qualifications:

A minimum of 5 years of experience in the restaurant industry, with at least 2 years in a supervisory role. A post-secondary certificate in hospitality and/or restaurant management is preferred. Strong customer service orientation and exceptional interpersonal skills. Extensive knowledge of food and wine service in a fine dining environment. Excellent verbal communication skills. Proficient in MS Office; experience with Squirrel POS system is a plus. Highly organized with the ability to multitask and meet deadlines in a fast-paced setting. Capable of working independently and leading others effectively. Serving it Right certification or the ability to obtain it is required.

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