Front of House Supervisor
2 months ago
Job Summary:
As a Shift Manager with Great Canadian Entertainment, you will play a key role in delivering exceptional dining experiences for our guests. Reporting to the Assistant Operations Manager, you will be responsible for overseeing the front-of-house operations during your shift, ensuring that all areas of the restaurant are ready for service and maintained throughout the shift.
Key Responsibilities:
- Lead the front-of-house team in creating a warm and welcoming atmosphere for guests, ensuring that every guest receives exceptional service from arrival to departure.
- Oversee opening, running, and closing duties of the front-of-house team, ensuring that all areas of the restaurant are ready for service and maintained throughout the shift.
- Ensure that guests are warmly welcomed and resolve all enquiries and complaints effectively.
- Complete shift reports, tracking quality and guest issues, and report to management and the next shift.
- Provide menu suggestions and pairings to guests, exhibiting extensive knowledge of food and wine service in a fine dining environment.
- Lead, train, and support the front-of-house team during the shift, fostering a positive work environment and encouraging teamwork.
- Maintain high standards of cleanliness and organization, ensuring that all service standards and procedures are followed, including proper presentation and handling of food and beverages.
- Complete required checklists and reports, and ensure that cash handling procedures adhere to company policy.
- Verify time and attendance, assign shift work assignments, ensure appropriate coverage while minimizing operating costs.
- Build rapport with guests, regulars, and personalize their dining experience, handling special requests and VIP guests with particular attention to detail.
- Coach and develop team members with a focus on guest service and menu knowledge.
- Conduct team member training and performance management activities, and provide leadership to meet exceptional service levels for all guests.
- Actively participate in the recruitment and onboarding of team members and in departmental meetings.
- Ensure compliance with licensing laws, health and safety, and other statutory regulations.
Requirements:
- A minimum of 5 years of experience working in a restaurant, 2 years of which in a supervisory position.
- Post-secondary certificate in hospitality and/or restaurant management is an asset.
- Exceptional customer service orientation and customer service skills.
- Possess extensive knowledge of food and wine service in a fine dining environment.
- Excellent verbal communication and interpersonal skills.
- Strong knowledge of MS Office; prior Squirrel POS system experience is an asset.
- Highly organized with the ability to multitask and meet multiple deadlines in a fast-paced environment.
- Able to work independently and lead the activities of others.
- Serving it Right or certification or the ability to obtain is required.
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the front end operations of our store, ensuring a seamless customer experience, and driving sales growth.Key Responsibilities:Supervise Staff:...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly motivated and organized Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for supervising staff, managing inventory, and ensuring exceptional customer service.Key Responsibilities:Supervise and train staff to ensure excellent customer...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly motivated and organized Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for supervising staff, managing inventory, and ensuring exceptional customer service.Key Responsibilities:Supervise and train staff to ensure excellent customer...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly motivated and organized Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for supervising staff, managing inventory, and ensuring exceptional customer service.Key Responsibilities:Supervise and train staff to ensure excellent customer...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly motivated and organized Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for supervising staff, managing inventory, and ensuring exceptional customer service.Key Responsibilities:Supervise and train staff to ensure excellent customer...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly motivated and organized Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for supervising staff, managing inventory, and ensuring exceptional customer service.Key Responsibilities:Supervise and train staff to ensure excellent customer...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorWe are seeking a highly motivated and organized Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for supervising staff, managing inventory, and ensuring exceptional customer service.Key Responsibilities:Supervise and train staff to ensure excellent customer...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorAt Shoppers Drug Mart, we are seeking a highly skilled and experienced Front End Supervisor to join our team.Key Responsibilities:Supervise and manage a team of staff members to ensure excellent customer service and sales performance.Order and manage merchandise inventory to meet sales demands.Authorize returns and exchanges of...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob Title: Front End SupervisorAt Shoppers Drug Mart, we are seeking a highly skilled and experienced Front End Supervisor to join our team.Key Responsibilities:Supervise and manage a team of staff members to ensure excellent customer service and sales performance.Order and manage merchandise inventory to meet sales demands.Authorize returns and exchanges of...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob DescriptionWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Shoppers Drug Mart. The successful candidate will be responsible for overseeing the sales floor, supervising staff, and ensuring excellent customer service.Key ResponsibilitiesSupervise and train sales floor staff to ensure excellent customer service and...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob SummaryWe are seeking a highly skilled Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the sales floor, supervising staff, and ensuring exceptional customer service.Key ResponsibilitiesSupervise and train sales staff to meet sales targets and provide excellent...
-
Front End Supervisor
4 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob SummaryWe are seeking a highly skilled Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the sales floor, supervising staff, and ensuring exceptional customer service.Key ResponsibilitiesSupervise and train sales staff to meet sales targets and provide excellent...
-
Front End Supervisor
3 weeks ago
Richmond, British Columbia, Canada Shoppers Drug Mart Full timeJob SummaryWe are seeking a highly skilled Front End Supervisor to join our team at Shoppers Drug Mart. As a key member of our retail team, you will be responsible for overseeing the sales floor, supervising staff, and ensuring exceptional customer service.Key ResponsibilitiesSupervise and train sales staff to meet sales targets and provide excellent...
