Operations Assistant Manager

4 weeks ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Position Overview

Under the guidance of the Operations Manager, the Assistant Operations Manager plays a crucial role in supporting the management, profitability, and daily functions of Great Canadian Entertainment's dining establishment. This individual brings a proven history of exceptional customer service and a solid background in the hospitality sector, ensuring that every guest enjoys a remarkable dining experience while achieving optimal satisfaction levels. The role involves promoting adherence to all operational policies and procedures, inspiring team members, and cultivating a safe and inclusive work atmosphere.

Primary Responsibilities

  • Provide effective leadership and development opportunities for front of house staff.
  • Oversee the daily operations of the front of house team.
  • Ensure compliance with cash handling protocols.
  • Assist in maximizing revenue while controlling front of house expenses.
  • Facilitate clear communication among team members, back of house staff, and management.
  • Foster memorable experiences for all stakeholders, including guests and team members.
  • Contribute to the achievement of overall company objectives and initiatives.
  • Maintain accurate time and attendance records.
  • Evaluate and manage the performance of front of house personnel.
  • Ensure adherence to health and safety regulations and licensing laws.
  • Participate actively in the recruitment and onboarding processes, as well as departmental meetings.
  • Perform additional duties as required.

Qualifications and Skills

  • A minimum of 2 years' experience in food and beverage operations management within a premium dining environment.
  • Post-secondary education in culinary arts and/or hospitality management, or a relevant combination of education and experience.
  • Certification in Serving It Right or the ability to obtain it.
  • Proven track record of enhancing the profitability of food and beverage operations.
  • Demonstrated leadership abilities and capacity to mentor team members.
  • Capability to thrive under pressure, manage multiple tasks, and meet deadlines while maintaining high service standards.
  • Strong interpersonal skills, organizational abilities, and the capacity to work independently.
  • Excellent verbal communication skills.
  • Proficiency in MS Office, with experience in financial analysis being advantageous.
  • Ability to successfully complete a criminal record check.
  • Familiarity with Micros and Squirrel systems is preferred.

Work Environment

  • The role involves working in a dynamic restaurant or entertainment environment, requiring prolonged periods of standing or walking and flexibility with non-traditional hours.

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