Operations Manager

1 week ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Job Summary

The Operations Manager is a key member of the Great Canadian Entertainment team, responsible for overseeing the front of house operations of our restaurant. This role requires a strong leader who can motivate and manage a team to deliver exceptional guest experiences and achieve high levels of guest satisfaction.

Key Responsibilities

  • Monitor and manage financial performance and profitability to ensure adequate controls are in place for front of house areas of the restaurant.
  • Liaise with back of house operations to determine business priorities and achieve financial targets for the restaurant.
  • Recruit, coach, mentor and manage the performance of supervisors and team members to achieve service excellence while creating an engaging working environment.
  • Achieve a high level of guest satisfaction, and resolve guest enquiries and feedback in a timely and professional manner.
  • Identify areas of improvement to ensure attention to detail is achieved by the team and an exceptional guest dining experience is provided.
  • Provide on-going motivation, coaching and effective leadership to team members and supervisors.
  • Oversee and ensure general maintenance, organization and cleanliness of the front of house is maintained at all times.
  • Monitor and manage costs by utilizing resources effectively and take appropriate action to address variances.
  • Work collaboratively with the entire restaurant management team to ensure an exceptional guest experience.
  • Assign duties and responsibilities to employees, including assigning work schedules and ensuring all mandatory training is completed.
  • Manage employee performance to ensure Gordon Ramsay brand standards and service excellence are consistently achieved.
  • Ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Perform other duties as assigned.

Requirements

  • Minimum 8 years' experience in the hospitality industry with a minimum of 5 years in operations management.
  • Post-secondary education in Hospitality Management or equivalent professional experience required.
  • Serving It Right Certification or the ability to achieve a Serving It Right Certification.
  • Demonstrated ability to lead by example and mentor a team.
  • Able to work under pressure, multi-task and meet multiple deadlines while maintaining high customer service levels and positive presentation.
  • Strong interpersonal skills, coupled with the ability to plan and organize a team effectively.
  • Excellent written and verbal communication skills.
  • Computer literacy in MS Office required with financial analysis experience an asset.
  • Able to obtain the required certification through the Gaming Policy Enforcement Branch.
  • Strong working knowledge of Micros and Squirrel systems.

Work Environment Considerations

  • Balance between kitchen and office environment. Ability to work various shifts including days, evenings, weekends, and holidays.

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