District Service Manager

5 days ago

Montreal, Quebec, Canada STERIS Canada Corporation Full time
Job Summary

We are seeking a highly skilled and experienced District Service Manager to join our team at STERIS Canada Corporation. As a key member of our service delivery team, you will be responsible for driving customer satisfaction, retention, and revenue growth in your assigned district.

Key Responsibilities
  1. Customer Focus: Assume primary ownership for customer satisfaction, retention, and revenue attainment for your district.
  2. Relationship Building: Build strong relationships with customers and represent our service in critical customer meetings, sales opportunities, and escalated issue resolution.
  3. Partnership Development: Develop high-performing partnerships with our sales and service teams to provide cohesive service solutions and maximize our share of wallet for local and national accounts.
  4. Customer Engagement: Design and implement district-specific customer engagement initiatives to drive customer satisfaction and retention.
  5. Process Improvement: Implement protocols and procedures to ensure cost-effective delivery of service quality.
  6. Talent Management: Own talent and resource forecasting and management to ensure customer business expectations and financial objectives are met.
Requirements
  1. Education: Bachelor's degree or equivalent experience.
  2. Experience: 6 years of experience, including 2 years of leadership experience.
  3. Skills: Strong written and verbal communication skills, basic/intermediate skills in Microsoft Office, and ability to navigate multiple systems.
  4. Preferred Experience: Experience leading field teams, continuous improvement training, and strong business acumen.
What We Offer
  1. Competitive Compensation: Competitive pay and annual merit review and incentive plans.
  2. Benefits: Company vehicle, fuel, vehicle maintenance, company-provided credit card, iPhone, and laptop, cell phone reimbursement, business travel and expenses paid, medical, vision, prescription, dental, and life insurance, 401(k) with company match, flexible time off, and paid holidays.
  3. Professional Development: Extensive hands-on training and development, tuition assistance, and opportunities for advancement.

STERIS Canada Corporation is a leading provider of products and services that support patient care with an emphasis on infection prevention. We strive to be an equal opportunity employer.

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