Cancer Information Services Coordinator

3 weeks ago

Toronto, Ontario, Canada Canadian Cancer Society Full time

Job Title: Senior Cancer Information Specialist

Location: Toronto / Hamilton

Work Model: Hybrid Work Model

Salary Band: 5 ($56,000 - $84,000 CAD)

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society is dedicated to enhancing and saving lives through relentless efforts. We support leading cancer research initiatives and offer a compassionate support network for individuals affected by cancer across Canada. As advocates for those impacted by cancer, we collaborate with governmental bodies to foster a healthier society. Our organization stands out in its commitment to improving lives today while transforming the future of cancer care.

Join us in making a significant impact.

OUR INCLUSIVE CULTURE

At CCS, we celebrate diversity and recognize the strength that comes from our differences. We believe in harnessing our collective potential to create a more inclusive and equitable workplace. We encourage applications from all qualified individuals, regardless of gender, age, religion, race, ethnicity, or nationality. We particularly welcome candidates from equity-deserving groups, including BIPOC and 2SLGBTQI+ communities, individuals with disabilities, veterans, and anyone who can contribute to the diversification of our organization. Together, we inspire all Canadians to reshape the future of cancer.

POSITION SUMMARY

As a Senior Information Specialist for the Cancer Information Helpline, you will respond to inquiries from Canadians affected by cancer, including patients, their families, and healthcare professionals via phone, Live Chat, and email. Your role involves providing emotional support and compassionate understanding, addressing questions related to cancer, treatment options, and connecting clients with relevant resources within CCS or other organizations.

KEY RESPONSIBILITIES:

  • Deliver supportive care and cancer-related information to patients, families, and healthcare professionals across Canada through the CCS helpline.
  • Address inquiries regarding cancer diagnoses, treatments, side effects, coping strategies, and practical support services.
  • Assess and tailor information to meet each client's unique needs, ensuring effective communication during interactions.
  • Utilize expert communication skills to identify psychosocial needs and provide appropriate resources and referrals.
  • Offer understanding and compassion, employing active listening to create a supportive environment.
  • Serve as the primary contact for complex inquiries, articulating the CCS position on key issues clearly and professionally.
  • Engage in continuous learning to stay updated on oncology developments and enhance your knowledge base.
  • Navigate the CCS ecosystem to source information and proactively address client concerns.

DATA MANAGEMENT AND STRATEGY:

  • Collect and record client data accurately in the helpline CRM, employing sensitive interview techniques.
  • Participate in quality assurance processes to improve data capture and recording practices.

COLLABORATION AND TRAINING:

  • Work with the Cancer Information department to identify and fill information gaps.
  • Engage in ongoing training to enhance knowledge and skills related to cancer care.
  • Contribute to special projects that align with CCS's mission and support various initiatives.

QUALIFICATIONS:

  • 1 to 3 years of relevant experience in a public-facing role.
  • Bachelor's degree in nursing, social work, dietetics, or a related field.
  • Preferred registration in a Regulated Health Professional College.
  • Proficient in English; bilingualism in French is an asset.
  • Strong client service and communication skills, with a focus on compassionate care.
  • Attention to detail and data management capabilities.

WHAT WE OFFER:

CCS provides meaningful opportunities to impact the lives of Canadians affected by cancer. We are committed to fostering an inclusive community for our employees, valuing diverse skills and experiences. Our attractive compensation package includes a competitive salary, excellent benefits, and a rewarding work environment where your contributions can make a real difference.

APPLICATION PROCESS:

Qualified candidates are encouraged to submit their resume, cover letter, and salary expectations.

We appreciate all applicants' interest and will contact only those selected for an interview.

ADDITIONAL INFORMATION:

CCS is committed to employment equity and encourages applications from all qualified candidates. We provide accommodations throughout the recruitment process as needed. Our workplace promotes healthy lifestyles, and we adhere to occupational health and safety regulations.

CONNECT WITH US:

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