Lead Cancer Information Advisor

3 weeks ago

Toronto, Ontario, Canada Canadian Cancer Society Full time

Job Title: Senior Cancer Information Specialist

Location: Toronto / Hamilton

Work Model: Hybrid Work Model

Salary Band: 5 ($56,000 - $84,000 CAD)

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society is dedicated to enhancing lives affected by cancer. We invest in leading cancer research and provide essential support to individuals impacted by cancer across Canada. As advocates for those concerned about cancer, we collaborate with governmental bodies to foster a healthier society. Our comprehensive approach ensures that we make a significant difference today while transforming the future of cancer care.

Join us in our mission to create positive change.

OUR INCLUSIVE CULTURE

At CCS, we celebrate diversity and recognize the strength found in our differences. We are committed to fostering an inclusive and equitable workplace that empowers all individuals. We actively encourage applications from all qualified candidates, regardless of gender, age, religion, race, ethnicity, or nationality. We particularly welcome candidates from equity-deserving groups, including BIPOC and 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who can contribute to the diversification of our organization. Together, we inspire Canadians to reshape the future of cancer.

ROLE OVERVIEW

As a Senior Information Specialist for the Cancer Information Helpline, you will engage with Canadians affected by cancer, providing vital information and emotional support through various communication channels including phone, Live Chat, and email. Your role will involve addressing inquiries related to cancer, treatment options, and connecting clients with appropriate resources within CCS or other organizations.

KEY RESPONSIBILITIES:

  • Respond to inquiries from cancer patients, their families, and healthcare professionals regarding cancer-related topics.
  • Assess and research information tailored to each client's unique situation and needs, ensuring accurate communication.
  • Utilize effective communication skills to identify and address psychosocial needs, offering appropriate resources and referrals.
  • Provide compassionate support, actively listening to clients and addressing their emotional concerns.
  • Serve as the primary contact for complex cancer-related inquiries, articulating CCS's position on key issues.
  • Maintain professionalism in all communications, ensuring clarity and sensitivity.
  • Engage in continuous learning to stay updated on oncology developments and best practices.
  • Navigate CCS resources to address client concerns and proactively identify organizational risks.

DATA MANAGEMENT AND REPORTING:

  • Collect and record client data accurately in the helpline CRM, ensuring confidentiality and compliance.
  • Participate in quality assurance processes to enhance data capture techniques.

COLLABORATION AND TRAINING:

  • Work with the Cancer Information department to identify and address information gaps.
  • Engage in ongoing training to enhance knowledge and skills relevant to cancer care.
  • Contribute to special projects that support CCS's mission and enhance client services.

QUALIFICATIONS:

  • 1 to 3 years of relevant experience in a healthcare or support role.
  • Bachelor's degree in nursing, social work, dietetics, or a related field.
  • Preferred registration in a Regulated Health Professional College.
  • Strong command of English; bilingualism in French is an asset.
  • Proficient in common computer software and data management.
  • Exceptional client service and communication skills.
  • Ability to work collaboratively within a team environment.

WHAT WE OFFER:

CCS provides meaningful opportunities to impact the lives of Canadians affected by cancer. We are committed to creating an inclusive environment that values diverse experiences. In return for your dedication, we offer a competitive compensation package, including comprehensive benefits and a supportive workplace culture.

APPLICATION PROCESS:

Qualified candidates are encouraged to submit their resume and cover letter. We appreciate all applications; however, only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is committed to employment equity and encourages applications from all qualified candidates. Accommodations will be provided as requested throughout the recruitment process.

As part of our commitment to health and safety, CCS has implemented a mandatory vaccination policy for employees working in physical workplaces.

CONNECT WITH US:

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