Senior Oncology Support Specialist

3 weeks ago

Toronto, Ontario, Canada Canadian Cancer Society Full time

Job Title: Senior Cancer Information Specialist

Location: Toronto / Hamilton

Work Model: Hybrid Work Model

Salary Band: 5 ($56,000 - $84,000 CAD)

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society is dedicated to enhancing lives impacted by cancer. We invest in leading cancer research and provide a robust support network for individuals affected by cancer throughout Canada. As advocates for those concerned about cancer, we collaborate with governmental bodies to foster a healthier society. Our organization uniquely contributes to improving lives today while revolutionizing the future of cancer care.

Join us in making a meaningful impact.

OUR INCLUSIVE CULTURE

At CCS, we celebrate diversity and recognize the strength found in our differences. We are committed to harnessing our collective potential to create a more inclusive and equitable workplace, providing opportunities for all. We encourage applications from qualified candidates of all backgrounds, including those from equity-deserving groups such as BIPOC and 2SLGBTQI+ communities, individuals with disabilities, veterans, and anyone who can contribute to the further diversification of the Canadian Cancer Society. Together, we inspire all Canadians to transform the future of cancer.

ROLE SUMMARY

As a Senior Information Specialist for the Cancer Information Helpline, you will address inquiries from Canadians affected by cancer, including patients, their families, and healthcare professionals, through various communication channels such as phone, Live Chat, and email. You will provide emotional support and empathetic understanding as needed, answer questions regarding cancer and its treatments, and connect clients with resources within CCS or other organizations to fulfill their informational and supportive care needs. Additionally, you may address inquiries from the general public concerning cancer prevention, screening, or cancer statistics published by CCS.

KEY RESPONSIBILITIES:

  • Respond to cancer-related inquiries from patients, their families, and healthcare professionals through multiple communication platforms.
  • Assess, research, and curate information tailored to each client's unique situation and needs, ensuring clear communication during interactions and following up with additional resources as necessary.
  • Utilize expert communication skills to help clients identify their psychosocial needs and provide appropriate resources and referrals.
  • Offer compassion and understanding, addressing emotional distress through active listening and supportive communication, thereby fostering a supportive environment.
  • Serve as the primary contact for CCS, addressing complex inquiries about cancer and articulating the organization's stance on key issues both verbally and in writing.
  • Maintain professionalism with sensitivity and clarity, free from personal bias.
  • Engage in self-directed learning to stay informed about the latest developments in oncology and related fields.
  • Navigate the CCS ecosystem to source information addressing client concerns and proactively raise issues and risks for the organization.

DATA MANAGEMENT AND STRATEGY:

  • Collect and enter client data into the helpline CRM using sensitive interview techniques.
  • Participate in quality assurance feedback processes to enhance data capture and recording techniques.

CONTRIBUTION TO CCS INITIATIVES:

  • Collaborate with the Cancer Information department to identify information gaps and share relevant external resources.
  • Engage in ongoing training and knowledge transfer activities to enhance core competencies.
  • Contact clients proactively when referred by CCS partners.
  • Contribute to special projects supporting CCS initiatives, including those related to COVID-19 and cancer system navigation.
  • Promote a culture of justice, belonging, equity, diversity, and inclusion within the organization.

QUALIFICATIONS:

  • 1 to 3 years of relevant experience in a related field.
  • Bachelor's degree in nursing, social work, dietetics, or a related discipline.
  • Preferred registration in a Regulated Health Professional College.
  • Experience in a public-facing professional role.
  • Proficient in English, with bilingualism in French considered an asset.
  • Strong multitasking abilities.
  • Familiarity with common software applications.
  • Demonstrated client service and communication skills, contributing to a compassionate experience.
  • Strong analytical skills and attention to detail.
  • Ability to collect sensitive client information accurately and maintain data integrity.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly.
  • Capacity to identify and escalate organizational risks.
  • Ability to work collaboratively within a team and adapt based on feedback.

WHAT YOU CAN EXPECT FROM US:

CCS offers meaningful opportunities to positively impact the lives of Canadians affected by cancer. We are committed to fostering an inclusive community that values diverse experiences. We offer a competitive compensation package, including excellent benefits such as paid parental leave, paid family sick time, and health insurance, along with a rewarding work environment where your contributions can make a significant difference.

APPLICATION PROCESS:

Qualified candidates are encouraged to submit their resume, cover letter, and salary expectations.

We appreciate the interest of all candidates; however, only those selected for an interview will be contacted.

ADDITIONAL INFORMATION:

CCS is committed to employment equity and encourages applications from all qualified individuals. We provide accommodations as requested throughout the recruitment process to ensure a positive experience for all candidates.

As part of our commitment to healthy lifestyles, smoking is prohibited on CCS premises and during CCS business activities.

In compliance with occupational health and safety legislation, CCS has implemented a mandatory vaccination policy for staff working in physical workplaces. Employees must attest to their vaccination status through a secure online process. Reasonable accommodations and remote work options will be discussed on a case-by-case basis.

CONNECT WITH US:

LinkedIn | Facebook | Twitter | YouTube

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#LI-VL1

#LI-HYBRID

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