Insurance Account Specialist

4 weeks ago

Markham, Ontario, Canada Leap Recruitment Partners Full time

INSURANCE ACCOUNT SPECIALIST (PERSONAL AND COMMERCIAL LINES)

Leap Recruitment Partners is collaborating with a leading general insurer in Canada to find an Insurance Account Specialist (Personal and Commercial Lines) to enhance their team.

Work Schedule: Monday to Friday: 8 Hour Shifts (8am-8pm EST)

Position Type: Hybrid Work Model

Contract Duration: 6 Months

Key Responsibilities:


• Deliver exceptional service to clients and brokers by addressing billing inquiries via telephone in a professional and courteous manner.


• Collaborate with brokers and underwriters to investigate and resolve billing discrepancies.


• Serve as a Company Ambassador by efficiently directing inbound insurance and claims inquiries to the appropriate teams.


• Communicate effectively and empathetically with clients through both phone and electronic channels, ensuring issues are resolved and services are clearly explained.


• Assess and identify client needs, responding in a professional manner.


• Gather relevant information systematically to ensure seamless interactions with clients.


• Take ownership of client relationships through dedicated service and commitment to follow-up.

Required Qualifications:


• Prior experience in Customer Service, ideally within a call center environment.


• Ability to manage multiple tasks in a dynamic setting.


• Quick adaptability to changing circumstances.


• Professional communication skills via telephone and email.


• Proficiency in word processing, spreadsheets, and various web-based applications.


• Strong problem-solving abilities and interpersonal skills.


• Consistent attendance and punctuality are essential.


• Experience handling a high volume of calls daily.

Preferred Qualifications:


• 1-2 years of experience in a contact center role.


• Excellent communication skills and telephone etiquette.


• Flexibility regarding working hours is necessary.


• Previous customer service experience in a similar capacity.


• Bilingual proficiency in French is an asset.

Leap Recruitment Partners is an Equal Opportunity and Affirmative Action employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We promote a diverse workforce and encourage applicants of all ages.

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