Client Director

7 days ago


Vancouver, British Columbia, Canada Alithya Full time
About This Role

We are seeking a highly skilled and experienced professional to join our team as a Client Director. In this role, you will be responsible for managing multiple implementations and initiatives, ensuring successful delivery of commitments, quality, and alignment with scope.

Key Responsibilities
  1. Quality Assurance: Monitor the quality aspects of deliverables and implementation activities to ensure they meet the required standards.
  2. Engagement Performance: Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner to stakeholders.
  3. Liaison and Communication: Act as a liaison with the client sponsor and steering committee to ensure successful delivery of commitments, quality, and alignment with scope.
  4. Project Review: Review project deliverables to satisfy scope, objectives, and business requirements, ensuring they meet the expected business outcomes.
  5. Service Alignment: Ensure services, project performance, and deliverables are aligned to deliver expected business outcomes.
  6. Client Team Management: Ensure your client team stays on schedule, meets deliverable deadlines, and is recognized for providing high-quality work and compelling results.
  7. Project Management Oversight: Provide project management oversight to ensure successful project execution.
  8. Sponsorship and Change Management: Build a sponsorship coalition to manage organizational change and identify and mitigate risks and other barriers for successful project execution.
  9. Client Team Guidance: Provide ongoing management and guidance to your assigned client team.
  10. Financial Management: Manage the overall profitability of your client implementations, including labor hours and expenses per the approved budget.
Requirements
  1. Opportunity Identification: Ability to identify opportunities for future implementations, gather client requirements, and effectively communicate them to your internal client team.
  2. Project Management: Ability to manage multiple assigned projects and project managers.
  3. Decision-Making and Planning: Plan and carry out responsibilities with minimal direction, utilizing strong and effective decision-making and project management skills.

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