Director, Client Services

1 week ago

Vancouver, British Columbia, Canada BCIT Full time $149,823 - $215,370

About the Role

The Director, Client Services is a key leadership position at BCIT, responsible for delivering customer-focused IT services to the institution's faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies to ensure consistent and efficient IT service delivery across the institution.

Key Responsibilities

  • Provide strategic leadership in IT service delivery, ensuring alignment with BCIT's goals and objectives.
  • Develop and implement strategies to optimize IT service delivery, improve customer satisfaction, and enhance the overall user experience.
  • Lead a strong and capable Client Services team, providing guidance, coaching, and mentorship to ensure they are well-prepared to meet the evolving needs of the institution.
  • Drive process optimization and service excellence, implementing industry best practices and exploring new technologies to enhance service delivery.
  • Collaborate with stakeholders across the institution to ensure that IT services are seamlessly integrated with broader institutional objectives.

Requirements

  • Proven track record in delivering customer-focused IT services and optimizing processes within a large, multi-faceted organization.
  • Deep understanding of how client services drive institutional success and ability to align IT service delivery with organizational goals.
  • Strong leadership and people management skills, with the ability to mentor and coach teams to achieve high performance and foster a culture of continuous improvement and innovation.
  • Advanced problem-solving abilities, with the ability to navigate complex challenges and ensure that IT services are integrated with broader institutional objectives.
  • Commitment to continuous learning and education, reflecting the core values of BCIT.

What We Offer

The salary range for this position is $149,823 – 215,370, with a control point of $187,278. BCIT offers a dynamic and supportive work environment, with opportunities for professional growth and development.

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