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Director of Operations and Client Experience
2 months ago
Job Summary:
MPA Recruitment is seeking an experienced Associate Director, Data Management Operations to join our client's team in Vancouver. Our client is a leading preventative healthcare clinic that focuses on comprehensive healthcare programs to provide a preventative approach to disease, leading to patients living healthier, happier lives.
Key Responsibilities:
- Oversee clinic and team management, supporting the Senior Director, Clinical Operations (SDCO) in driving excellence in clinic operations and team performance.
- Manage the Client Experience (CX) team, including Care Coordinators (CC) and Client Experience team members, to ensure exceptional client experiences.
- Collaborate with the SDCO to implement strategic initiatives and ensure programs and services meet the highest standards of clinical and client experience.
- Contribute to continuous improvement efforts, enhancing workflow, performance, and the overall experience for team members and clients.
- Develop resources, training materials, and Standard Operating Procedures (SOPs) to support team development and operational efficiency.
Requirements:
- Proven experience in leadership roles with a strong aptitude for operational management and delivering exceptional client experiences.
- Leadership qualities that inspire and motivate others, actively promoting the organization's culture of Compassion, Innovation, and Excellence.
- Proficient in Microsoft Office applications, including Teams, Excel, and PowerPoint, with an intermediate level of understanding of their functionalities.
What We Offer:
- An in-clinic position in downtown Vancouver with regular working hours.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
