Head of Business Services and Development
4 weeks ago
Position Overview
Are you an accomplished executive eager to seize opportunities for growth and success? Do you thrive in guiding teams, mentoring individuals, and spearheading initiatives within a vibrant setting? If so, this role may align perfectly with your aspirations.
Reporting directly to the AVP in Operations, Manulife Bank is on the lookout for a Director to lead the Business Services and Development (BSD) division, a pivotal support function for the organization.
Key Responsibilities
In this capacity, you will:
- Manage business support operations, including business analysis, operational assistance, audit facilitation, and process enhancement
- Build and nurture a high-performing team dedicated to engagement and accountability
- Assist stakeholders in change readiness and business analysis for various initiatives
- Formulate and execute strategic plans that align with the organization's objectives
- Identify and implement improvements to business processes
- Track BSD KPIs and OKRs within Operations
- Ensure adherence to risk management and regulatory requirements
- Collaborate with cross-functional teams to drive results and address challenges
Qualifications
- You are a seasoned leader with a solid history in senior management positions
- You demonstrate strong execution capabilities and effectively navigate challenges
- You prioritize customer satisfaction and hold yourself and your team accountable
- You excel in relationship management and stakeholder collaboration
- You adapt seamlessly to change and guide others through transitions
- You possess a strategic mindset and can mentor your team to think critically
- You are adept at collaboration and negotiation with diverse stakeholders
- You have excellent communication skills and can convey technical concepts in business terms
- You bring experience in project management, analysis, and support functions
What We Offer
- Competitive salary and comprehensive benefits packages
- Opportunities for professional growth and career advancement
- Flexible work arrangements and a focus on work-life balance
- Professional development and leadership training opportunities
Our Commitment to You
- A values-driven culture
- Limitless opportunities for learning and development
- Continuous innovation in the financial services sector
- Promotion of Diversity, Equity, and Inclusion
- Advocacy for Corporate Citizenship
About Manulife and John Hancock
Manulife Financial Corporation is a global financial services organization dedicated to enhancing lives. We operate on an international scale, providing financial guidance, insurance, and wealth management solutions.
Manulife is an Equal Opportunity Employer
Our diversity is our strength, and we are committed to equitable recruitment and a workplace that values diverse cultures and individuals.
Salary & Benefits
The annual base salary is outlined below.
Primary Location
Waterloo, Ontario
Salary range:
$98,400.00 CAD - $177,120.00 CAD
Actual salary may vary based on market conditions and relevant job-related factors. Employees can also participate in incentive programs and receive performance-based compensation.
Manulife provides customizable benefits, retirement savings plans, and generous paid time off.
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