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Head of Business Services and Development

3 months ago

Kitchener, Ontario, Canada Manulife Full time

Job Overview

Are you an accomplished executive eager to explore significant avenues for growth and success? Do you thrive in guiding teams, mentoring individuals, and spearheading initiatives within a vibrant setting? If so, this role may align perfectly with your aspirations.

Reporting directly to the AVP in Operations, Manulife Bank is in search of a Director to lead the Business Services and Development (BSD) division, which serves as a vital support function for the bank.

Key Responsibilities

In this capacity, you will:

  • Manage business support operations including business analysis, operational assistance, audit facilitation, and process enhancement
  • Build and cultivate a high-performing team dedicated to engagement and accountability
  • Assist stakeholders in change readiness and business analysis for various initiatives
  • Formulate and execute strategic plans that align with the organization's objectives
  • Identify and leverage opportunities to improve business processes
  • Track BSD KPIs and OKRs for Operations
  • Ensure adherence to risk management and regulatory requirements
  • Collaborate with cross-functional teams to drive results and address challenges

Qualifications We Seek

  • You are a seasoned leader with a successful history in senior management positions
  • You demonstrate strong execution capabilities and can effectively navigate challenges
  • You prioritize customer satisfaction and hold yourself and your team accountable
  • You excel in relationship management and stakeholder collaboration
  • You adapt seamlessly to change and guide others through transitions
  • You possess a strategic mindset and can mentor your team to think critically
  • You are proficient in collaboration and negotiation with diverse stakeholders
  • You have excellent communication skills and can translate technical concepts into business terms
  • You are experienced in project management, analysis, and support functions

What We Provide

  • Competitive compensation and benefits packages
  • Opportunities for professional growth and career advancement
  • Flexible work arrangements promoting work-life balance
  • Professional development and leadership opportunities

Our Commitment to You

  • A values-driven culture
  • Limitless opportunities for learning and advancement
  • Continuous innovation in financial services
  • Promotion of Diversity, Equity, and Inclusion
  • Advocacy for Corporate Citizenship

About Manulife and John Hancock

Manulife Financial Corporation is a global financial services organization committed to enhancing lives. We operate on an international scale, providing financial advice, insurance, and wealth management solutions.

Manulife is an Equal Opportunity Employer

Our diversity is our strength, and we are dedicated to equitable recruitment and a workplace that values different cultures and individuals.

Compensation & Benefits

The annual base salary is outlined below.

Primary Location

Waterloo, Ontario

Salary range:

$98,400.00 CAD - $177,120.00 CAD

Actual salary may vary based on market conditions and relevant job-related factors. Employees can also participate in incentive programs and receive performance-based compensation.

Manulife offers customizable benefits, retirement savings plans, and generous paid time off.