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Head of Business Services and Development

3 months ago

Kitchener, Ontario, Canada Manulife Full time

Position Overview

Are you an accomplished executive seeking a wealth of opportunities to advance and excel? Do you thrive in guiding teams, mentoring individuals, and spearheading initiatives within a vibrant environment? If so, this role may be an ideal fit for you.

Reporting directly to the AVP in Operations, Manulife Bank is in search of a Director to lead the Business Services and Development (BSD) division, a crucial support function for the bank.

Key Responsibilities

In this capacity, you will:

  • Manage business support operations including business analysis, operational assistance, audit facilitation, and process enhancement
  • Establish and guide a high-performing team dedicated to engagement and accountability
  • Assist stakeholders in preparing for change and conducting business analysis for various initiatives
  • Formulate and execute strategic plans that align with the organization’s objectives
  • Identify and leverage opportunities to improve business processes
  • Track BSD KPIs and OKRs for Operations
  • Ensure adherence to risk management and regulatory requirements
  • Collaborate with cross-functional teams to drive results and address challenges

Qualifications

  • You are a seasoned leader with a successful history in senior management positions
  • You demonstrate strong execution capabilities and can effectively navigate challenges
  • You prioritize client needs and hold yourself and your team accountable
  • You excel in managing relationships and engaging stakeholders
  • You adapt well to change and can guide others through transitions
  • You possess a strategic mindset and can mentor your team to think critically
  • You are proficient in collaboration and negotiation with diverse stakeholders
  • You have excellent communication skills and can translate technical concepts into business language
  • You bring experience in project management, analysis, and support functions

What We Provide

  • Competitive compensation and benefits packages
  • Opportunities for growth and professional development
  • Flexible work arrangements promoting work-life balance
  • Professional development and leadership opportunities

Our Commitment to You

  • A values-driven culture
  • Endless opportunities for learning and advancement
  • Continuous innovation in financial services
  • Promotion of Diversity, Equity, and Inclusion
  • Commitment to Corporate Citizenship

About Manulife and John Hancock

Manulife Financial Corporation is a global financial services organization dedicated to enhancing lives. We operate on an international scale, providing financial advice, insurance, and wealth management solutions.

Manulife is an Equal Opportunity Employer

Our diversity is our strength, and we are committed to equitable recruitment and a workplace that values diverse cultures and individuals.

Compensation & Benefits

The annual base salary is outlined below.

Primary Location

Waterloo, Ontario

Salary range:

$98,400.00 CAD - $177,120.00 CAD

Actual salary may vary based on market conditions and relevant job-related factors. Employees can also participate in incentive programs and receive performance-based compensation.

Manulife offers customizable benefits, retirement savings plans, and generous paid time off.