Ecommerce Account Manager

1 week ago

Mississauga, Ontario, Canada Stallion Express Full time

About the Role:

We are seeking an experienced Ecommerce Account Manager to join our team at Stallion Express. As an Ecommerce Account Manager, you will be responsible for overseeing client portfolios, building and maintaining strong relationships with clients, and providing strategic guidance and recommendations to partners to optimize ecommerce shipping operations.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with a portfolio of ecommerce clients, engaging with clients in person or virtually to understand their evolving needs and priorities.
  • Strategic Planning: Develop tailored shipping strategies that align with client goals and leverage market trends and insights.
  • Problem Solving: Respond promptly and effectively to client inquiries, concerns, and issues, working closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.
  • Logistics Expertise: Provide strategic guidance and recommendations to partners to optimize ecommerce shipping operations.
  • Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure seamless execution of client initiatives and projects.
  • Reporting: Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.
  • Training and Support: Act as the Subject Matter Expert in educating clients on Stallion Express shipping tools, platforms, and best practices.

Requirements:

  • 2 years of hands-on experience in ecommerce and the logistics industry.
  • 3 years of experience managing client relations and customer service.
  • Fulfillment, LTL, and warehousing experience is a plus.
  • Strong analytical skills with the ability to interpret data and make strategic recommendations.
  • Excellent communication and interpersonal skills.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Problem-solving abilities and a proactive approach to challenges.
  • Detail-oriented and highly organized.

Additional Requirements:

  • Travel may be required for meetings, conferences, and partner visits.

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