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Ecommerce Account Manager
2 months ago
We are seeking a highly skilled Ecommerce Account Manager to join our team at Stallion Express. As an Ecommerce Account Manager, you will play a critical role in building and maintaining strong relationships with our clients, providing strategic guidance and recommendations to optimize their ecommerce shipping operations.
Key Responsibilities- Client Relationship Management: Develop and maintain strong relationships with a portfolio of ecommerce clients, understanding their evolving needs and priorities.
- Strategic Planning: Collaborate with clients to develop tailored shipping strategies that align with their goals and leverage market trends and insights.
- Problem Solving: Respond promptly and effectively to client inquiries, concerns, and issues, working closely with internal teams to troubleshoot and resolve challenges.
- Logistics Expertise: Provide strategic guidance and recommendations to clients to optimize their ecommerce shipping operations.
- Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure seamless execution of client initiatives and projects.
- Reporting: Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.
- Training and Support: Act as the Subject Matter Expert in educating clients on ecommerce shipping tools, platforms, and best practices.
- 2 years of hands-on experience in ecommerce and the logistics industry.
- 3 years of experience managing client relations and customer service.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving abilities and a proactive approach to challenges.
- Detail-oriented and highly organized.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A comprehensive training program to ensure your success in the role.