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Ecommerce Account Manager
2 months ago
We are seeking an experienced Ecommerce Account Manager to join our team at Stallion Express. As an Ecommerce Account Manager, you will be responsible for building and maintaining strong relationships with our ecommerce clients, providing strategic guidance and recommendations to optimize their shipping operations, and ensuring seamless execution of client initiatives and projects.
Key Responsibilities- Client Relationship Management: Build and maintain strong relationships with a portfolio of ecommerce clients, engaging with them to understand their evolving needs and priorities.
- Strategic Planning: Develop tailored shipping strategies that align with client goals and leverage market trends and insights.
- Problem Solving: Respond promptly and effectively to client inquiries, concerns, and issues, working closely with internal teams to troubleshoot and resolve challenges.
- Logistics Expertise: Provide strategic guidance and recommendations to clients to optimize ecommerce shipping operations.
- Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure seamless execution of client initiatives and projects.
- Reporting: Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.
- Training and Support: Act as the Subject Matter Expert in educating clients on ecommerce shipping tools, platforms, and best practices.
- 2 years of hands-on experience in ecommerce and the logistics industry.
- 3 years of experience managing client relations and customer service.
- Fulfillment, LTL, and warehousing experience is a plus.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving abilities and a proactive approach to challenges.
- Detail-oriented and highly organized.
Stallion Express is a Toronto-based company specializing in B2B shipping solutions for online sellers. We help Canadian sellers ship parcels at the lowest possible rates, with over 20,000 businesses in Canada having saved over $10,000,000 in shipping costs for over 12 million parcels.
We offer a dynamic work environment, flexible start times, and a range of benefits, including a corporate telco discount and access to an office gym. If you are a motivated and customer-focused individual with experience in ecommerce and logistics, we encourage you to apply for this exciting opportunity.
