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eCommerce Client Success Manager

3 months ago


Mississauga, Ontario, Canada Stallion Express Full time

Are you passionate about client success and have a solid background in eCommerce logistics? If so, this position could be an excellent fit for you.

The perfect candidate will merge their customer service expertise with account management skills to guide clients through the intricacies of the logistics sector.

Your Responsibilities as an eCommerce Account Manager

In the role of eCommerce Account Manager, you will play a crucial role in our growing Account Management division. Your main duty will be to manage client portfolios, which involves addressing their inquiries, understanding their business needs, and catering to their unique requirements. The ideal candidate will work collaboratively with various teams to ensure effective communication and teamwork.

  • Client Relationship Management: Cultivate and sustain robust relationships with a diverse portfolio of eCommerce clients. Interact with clients both in-person and virtually to grasp their changing needs and priorities.
  • Strategic Development: Create customized shipping strategies that align with client objectives while leveraging market trends and insights.
  • Issue Resolution: Address client inquiries, concerns, and challenges promptly and effectively. Collaborate with internal teams to troubleshoot and resolve issues, ensuring client satisfaction.
  • Logistics Knowledge: Offer strategic advice and recommendations to partners to enhance eCommerce shipping operations.
  • Team Collaboration: Partner closely with internal departments, including Operations, Marketing, and Sales, to guarantee the smooth execution of client projects and initiatives.
  • Performance Reporting: Deliver regular performance reports to both internal and external stakeholders, identifying opportunities for optimizing shipping solutions.
  • Training and Guidance: Serve as the Subject Matter Expert in educating clients on eCommerce shipping tools, platforms, and best practices.

Qualifications:

  • A minimum of 2 years of practical experience in eCommerce and logistics.
  • At least 3 years of experience in managing client relationships and customer service.
  • Experience in fulfillment, LTL, and warehousing is advantageous.
  • Strong analytical abilities to interpret data and provide strategic recommendations.
  • Exceptional communication and interpersonal skills.
  • A customer-focused approach with a commitment to delivering outstanding service.
  • Proactive problem-solving skills and a positive attitude towards challenges.
  • Detail-oriented and well-organized.

Additional Information:

  • Some travel may be necessary for meetings and partner engagements.

About Stallion Express:

Stallion Express is a Toronto-based company that specializes in B2B shipping solutions for online retailers. With multiple locations across Canada, our clientele ranges from small eBay sellers to larger eCommerce businesses shipping numerous packages daily. We are a dynamic team united by a common goal: to assist Canadian sellers in shipping parcels at the most competitive rates. Over 20,000 businesses in Canada have already saved significant amounts in shipping costs with Stallion Express.

Benefits:

We believe in empowering you to excel in your role, providing the autonomy and support necessary to achieve success for our clients, colleagues, and yourself. Some of the benefits we offer include:

  • Celebrations: We celebrate your birthday and work anniversaries.
  • Flexible Hours: We provide flexible start times to suit your schedule.
  • Office Gym: Our exclusive office gym is available around the clock at our headquarters.
  • Corporate Discounts: Enjoy exclusive corporate discounts for you and your family.