eCommerce Client Success Manager
4 weeks ago
Are you passionate about client success in the eCommerce sector? If you possess a strong background in customer service and a keen understanding of logistics, this role could be the perfect fit for you.
Your Role as an eCommerce Account Manager
In this pivotal position within our growing Account Management team, you will be responsible for managing client portfolios. This includes addressing inquiries, understanding business needs, and catering to specific requirements. The successful candidate will work collaboratively with various internal teams to ensure effective communication and project execution.
- Client Relationship Management: Cultivate and sustain robust relationships with a diverse range of eCommerce clients. Engage with clients through various channels to grasp their evolving needs and priorities.
- Strategic Planning: Formulate customized shipping strategies that align with client objectives while leveraging market insights.
- Problem Solving: Address client inquiries and concerns swiftly and effectively. Collaborate with internal teams to troubleshoot and resolve issues, ensuring client satisfaction.
- Logistics Expertise: Offer strategic guidance to optimize eCommerce shipping operations for partners.
- Cross-functional Collaboration: Partner with internal departments, including Operations, Marketing, and Sales, to guarantee seamless execution of client initiatives.
- Reporting: Deliver regular performance reports to both internal and external stakeholders, identifying opportunities for optimizing shipping solutions.
- Training and Support: Serve as a Subject Matter Expert, educating clients on eCommerce shipping tools, platforms, and best practices.
Qualifications:
- A minimum of 2 years of relevant experience in eCommerce and logistics.
- At least 3 years of experience in client relations and customer service.
- Experience in fulfillment, LTL, and warehousing is advantageous.
- Strong analytical capabilities to interpret data and provide strategic recommendations.
- Exceptional communication and interpersonal skills.
- A customer-focused mindset with a commitment to delivering outstanding service.
- Proactive problem-solving skills and a detail-oriented approach.
- Highly organized with a keen attention to detail.
Additional Requirement:
- Willingness to travel for meetings and partner engagements may be necessary.
About Stallion Express:
Stallion Express is a leading provider of B2B shipping solutions tailored for online sellers. With multiple locations across Canada, we serve a diverse clientele, from small eBay sellers to larger eCommerce businesses. Our mission is to help Canadian sellers ship parcels at the most competitive rates, having already saved over $10 million in shipping costs for numerous businesses.
What We Offer:
We prioritize your professional satisfaction and provide the autonomy and support needed to excel in your role. Our benefits include:
- Celebrations: We recognize your birthday and work anniversaries.
- Flexible Hours: Enjoy flexible start times to suit your schedule.
- Office Gym: Access our exclusive gym facilities available 24/7.
- Corporate Discounts: Take advantage of our corporate telco discounts for you and your family.
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