Operations Control Coordinator
4 weeks ago
Job Overview
The Operations Control Coordinator is responsible for overseeing daily and short-term (up to 7 days) operational activities to ensure effective management and coordination of aircraft and crew operations. This role collaborates with various departments within the organization to maintain a safe, efficient, and profitable operational environment.
Key Responsibilities
- Supervise assigned operational activities.
- Strategically plan and coordinate operations to minimize negative impacts on customers.
- Ensure precise flight forecasting on the day of operations.
- Monitor flight activities and resource availability to facilitate proactive recovery planning and address irregular operations.
- Advise on decisions regarding cancellations, delays, aircraft substitutions, or other operational actions based on requirements.
- Collaborate with Maintenance Control regarding aircraft availability and with crew scheduling for recovery options.
- Serve as the primary contact during irregular operational situations.
- Promote a positive workplace atmosphere and foster a healthy working environment.
- Uphold the organization's Customer Care Commitments to both internal and external stakeholders.
- Perform additional related duties as assigned.
Required Skills and Qualifications
- High school diploma or equivalent; post-secondary education preferred.
- A minimum of 3 years of experience in airline operations or a comparable combination of education and experience.
- At least 1 year of experience with Aviation Reservations Software Systems.
- Proficient computer skills, particularly in MS Office, and adept in using the internet and email.
- Ability to work effectively in a team as well as independently.
- Strong verbal and written communication skills.
- Excellent attention to detail.
- Capacity to interact with individuals in a sensitive, tactful, and professional manner.
- Proficiency in Oji-Cree or Ojibway is considered an asset.
- Previous experience in the airline industry is advantageous.
- Familiarity with First Nations Organizations is beneficial.
Working Conditions
- Shift work is a requirement.
- Occasional travel may be necessary.
- Weekend and evening shifts may be required.
Physical Requirements
- Ability to lift or move items weighing up to 20 lbs.
- Manual dexterity is necessary for operating desktop computers and peripherals.
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