Customer Service Representative
4 days ago
We are seeking a skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our customers.
Your primary responsibility will be to connect with customers in a relatable way, understanding their needs and delivering tailored solutions. You will be responsible for processing day-to-day transactions, nurturing long-standing relationships, and contributing to the Branch's targets by identifying and fulfilling simple sales opportunities.
Key Responsibilities:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers' needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Requirements:
- Proven customer service skills through work or community involvement
- Ability to assist in a professional, friendly, and efficient manner
- Availability to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and the ability to promote digital and self-service banking options to our customers
What We Offer:
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- A competitive compensation and benefits package
- An organization committed to making a difference in our communities
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