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Customer Service Representative

2 months ago

East ZorraTavistock, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Your primary responsibilities will include:

  • Providing proactive and personalized support to customers, understanding their needs and preferences
  • Processing transactions and managing customer accounts with accuracy and efficiency
  • Nurturing long-term relationships with customers, identifying opportunities to upsell and cross-sell products and services
  • Staying up-to-date with industry trends and regulatory requirements, ensuring compliance with Scotiabank's policies and procedures
  • Collaborating with colleagues to achieve team targets and contribute to a positive and inclusive work environment

What We Offer

  • A competitive compensation and benefits package
  • Opportunities for professional growth and development, including training and mentorship programs
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • The chance to make a real difference in the lives of our customers and contribute to the success of Scotiabank

Requirements

  • Proven customer service skills and experience in a banking or financial services environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • High school diploma or equivalent required; post-secondary education in a related field an asset

Why Scotiabank?

  • We are a leading bank in the Americas, committed to making a positive impact in our communities
  • We offer a comprehensive range of products and services, including personal and commercial banking, wealth management, and capital markets
  • We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees