Insurance Customer Service Representative

2 months ago


East Angus, Quebec, Canada Aleem Ravji Insurance and Financial Services Full time
About the Role

We are seeking a highly motivated and customer-focused Insurance Customer Service Representative to join our team at Aleem Ravji Insurance and Financial Services. As a key member of our team, you will play a crucial role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service to our clients, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Sales: Develop leads, schedule appointments, identify customer needs, and market appropriate insurance products and services.
  • Problem-Solving: Act as a process/product expert to address customer concerns and be accountable for problem-solving and/or raising matters to the appropriate people.
  • Team Collaboration: Work effectively as a team, use and learn from each other's knowledge, and support your co-workers to resolve customer issues.
  • Marketing and Sales: Work with the agent to establish and meet marketing goals, and develop strategies to increase sales and revenue.
Requirements
  • Sales Experience: Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Excellent Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Communication Skills: Excellent communication skills - written, verbal, and listening.
  • Problem-Solving Skills: Proactive in problem-solving, with the ability to think critically and make sound decisions.
  • Customer Service Skills: Dedicated to customer service, with a focus on delivering exceptional experiences.
  • Multi-Tasking: Ability to multi-task, with a focus on prioritizing tasks and managing time effectively.
  • Presentation Skills: Ability to make presentations to potential customers.
  • Insurance License: Property & Casualty license (preferred/must be able to obtain). We will help successful candidates obtain licensing.
What We Offer

We offer a competitive compensation package with salary, uncapped commission, vacation and personal days, benefits, and opportunities for professional development and growth.



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