Guest Services Assistant Manager

3 weeks ago


Thunder Bay, Ontario, Canada Kingsway Inn Full time
Position Overview

The Assistant Manager at Kingsway Inn plays a vital role in ensuring the smooth operation of our hotel. This position requires a dedicated individual who can manage staff effectively and enhance the guest experience.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Key Responsibilities
  • Recruitment and hiring of hotel staff.
  • Supervision and management of team members.
  • Conducting performance evaluations and providing constructive feedback.
  • Facilitating training sessions for new hires.
  • Handling front desk operations.
  • Developing and implementing marketing strategies.
  • Addressing and resolving guest complaints or concerns promptly.
  • Creating and managing staff work schedules.
Team Management

This role involves supervising a team of:

  • 1 to 2 individuals
  • 3 to 4 individuals
Candidate Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you possess prior experience in the hospitality industry?
Experience Requirements

Candidates should have:

  • 2 to less than 3 years of relevant experience.
Employee Benefits
  • Comprehensive health care plan.
Job Details
  • Employment Type: Permanent
  • Working Language: English
  • Work Hours: 37.5 hours per week


  • Thunder Bay, Ontario, Canada Kingsway Inn Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Hotel Clerk at Kingsway Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key...


  • Thunder Bay, Ontario, Canada Marriott International Full time

    Job Title: Guest Service Expert Job Title: Guest Service Expert Join our team at Delta Hotels by Marriott as a Guest Service Expert and be part of a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. About the Role Provide exceptional service to guests, ensuring a...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International, Inc. As a Guest Service Expert, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have a memorable and unique experience.Key ResponsibilitiesProvide exceptional customer service and ensure that guests have a...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job Summary:The Guest Services Manager is responsible for overseeing the daily operations of the hotel, ensuring that guests receive exceptional service and that the hotel's standards are met. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Lead and...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Job Summary:The Guest Services Manager is responsible for overseeing the daily operations of the hotel, ensuring that guests receive exceptional service and that the hotel's standards are met. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Lead and...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Front Office & Housekeeping Supervisor We are excited to announce an opportunity for a Front Office & Housekeeping Supervisor at Silver Hotel Group. This role is essential in creating a welcoming atmosphere for all guests who enter our establishment. The individual in this position will play a pivotal role in shaping the guest experience, ensuring that...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Front Office & Housekeeping SupervisorWe are seeking a dedicated Front Office & Housekeeping Supervisor to join our team. This role is vital in creating a welcoming atmosphere for all guests and ensuring a seamless experience from the moment they arrive. The Supervisor will play a key role in training and supporting the team in both guest services and room...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...


  • Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest...


  • Thunder Bay, Ontario, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, ensuring their needs are met...


  • Thunder Bay, Ontario, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, ensuring their needs are met...


  • Thunder Bay, Ontario, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, ensuring their needs are met...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Housekeeping Room Attendant We are currently seeking a Housekeeping Room Attendant. The Room Attendant is responsible for performing essential tasks in the cleaning and maintenance of guest accommodations and bathrooms under the guidance of the Housekeeping Supervisor and/or the Executive Housekeeper. This role requires a commitment to fostering a...


  • Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Housekeeping Room Attendant We are currently seeking a Housekeeping Room Attendant. The Room Attendant is responsible for performing essential tasks in the cleaning and maintenance of guest accommodations and bathrooms under the guidance of the Housekeeping Supervisor and/or the Executive Housekeeper. This role is crucial in fostering a positive...


  • Thunder Bay, Ontario, Canada EightSix Network Full time

    Join the Team at EightSix Network Position Overview Job Category: Rooms & Guest Services OperationsSchedule: Full-TimePosition Type: Management JOB SUMMARY We are seeking a dedicated professional to enhance our team at EightSix Network. As the Guest Services Manager, you will be responsible for overseeing all operational aspects of the property to...


  • Thunder Bay, Ontario, Canada Kingsway Inn Full time

    Position OverviewThe Assistant Manager at Kingsway Inn plays a crucial role in ensuring the smooth operation of our hotel. This position involves overseeing daily activities and managing staff to deliver exceptional guest experiences.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: A minimum of 2...


  • Thunder Bay, Ontario, Canada Kingsway Inn Full time

    About the RoleWe are seeking a highly skilled and experienced Hotel Assistant Manager to join our team at Kingsway Inn. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and driving business growth.Key ResponsibilitiesRecruitment and Staff Management:...