Hotel Guest Services Agent

7 days ago


Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Services: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Process group arrivals and departures, take, cancel, and change room reservations.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide general information about points of interest in the area, exchange foreign currency, and process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Teamwork: Work with minimal supervision, follow emergency and safety procedures, and perform light housekeeping and cleaning duties.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a related field.
  • Skills: Excellent oral and written communication skills, attention to detail, and ability to work in a fast-paced environment.
  • Computer Skills: Multi-line switchboard, central reservation system (CRS), spreadsheet, and internet.
Working Conditions
  • Work Environment: Urban area, hotel, motel, and resort.
  • Physical Demands: Standing for extended periods, work under pressure, and attention to detail.
What We Offer
  • Group Insurance Benefits: Comprehensive benefits package.
  • Free Parking: Available for employees.


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