Luxury Villa Attendant

4 weeks ago

Canada Accor Hotels Full time

Company Overview

Welcome to Raffles Al Areen Palace Bahrain, a remarkable addition to the esteemed Raffles Hotel collection. This ultra-luxurious establishment presents a distinctive experience known as "The Palace of the Secret Garden." With 78 exclusive pool villas, each ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines the essence of luxury hospitality in Bahrain. Our expansive villas, starting at 400 sqm, feature private pools and jacuzzis, ensuring guests enjoy the utmost relaxation and privacy. Our dedicated team of Raffles Legendary Butlers is committed to delivering exceptional service and meticulous attention to detail, crafting unforgettable experiences for every guest. Conveniently situated just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain provides easy access to key attractions, making it an ideal choice for cultural, entertainment, and business pursuits.

Position Overview

Core Responsibilities:

  • Maintain the cleanliness and setup of all villas in accordance with Raffles' Standard Operating Procedures and LQA standards.
  • Adhere to health and safety regulations, including knowledge of proper chemical usage in housekeeping.
  • Keep accurate records of audit requirements for residences, including OS&E inventory and assets.
  • Ensure that linen, towels, and other operational items are maintained at appropriate levels.
  • Handle lost and found items correctly and maintain proper logs as per the Lost & Found SOP.
  • Propose strategies to minimize waste of materials and amenities used in the department.
  • Foster security awareness throughout the hotel, reporting incidents to the relevant manager when necessary.
  • Accommodate special requests, particularly for families visiting with children.
  • Execute any special requests from guests promptly, striving to exceed their expectations.
  • Maintain and clean all equipment utilized during service.
  • Report any damage or loss in a villa immediately upon discovery.
  • Ensure timely removal of room service items from the villa.
  • Alert the Rooms Department of any suspicious individuals or unusual occurrences.
  • Prior to guest arrival, review correspondence and guest profiles to personalize their villa experience.
  • Welcome guests at the conservatory, offering a resort tour while escorting them to their villa, sharing itineraries, and providing unpacking services.
  • Coordinate guest preferences with the Front Office team, Food and Beverage, Spa, and laundry departments.
  • Prepare and serve meals in the villa or other private dining settings.
  • Manage guest laundry and communicate with the laundry team for larger or delicate items.
  • Engage in active listening to provide innovative surprises for guests.
  • Guide guests to the conservatory, Spa reception, and other areas as needed.
  • Assist with children as necessary, without replacing babysitting services.
  • Oversee the general upkeep of the villa, including pool and garden maintenance.
  • Document all essential information in guest logs and complete the Final Guest's stay summary report within 24 hours of departure.
  • Participate in Front Office department briefings and monthly meetings.
  • Complete a minimum of 4 hours of online training each month for self-development.
  • Support the Resort's butler team during periods when the Residential villa is unoccupied.

Qualifications

  • Post-secondary education.
  • Strong knowledge of housekeeping, food & beverage, and guest relations.
  • A minimum of 1 year of experience as a Butler in a luxury hotel setting.
  • A degree in Hotel Management is advantageous.

Skills and Attributes

  • A passionate and positive demeanor with a keen eye for detail, capable of working under pressure with minimal supervision.
  • Excellent organizational and problem-solving skills, with a focus on anticipating guest needs.
  • Commitment to meeting and exceeding performance standards.
  • A proactive approach to personal and professional development.
  • Adherence to Standard Operating Procedures.
  • Ability to thrive in a multicultural environment.
  • High integrity, promptness, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.
  • Comprehensive knowledge of Housekeeping Operations.
  • Familiarity with Opera Property Management System is preferred.
  • Curiosity and strong listening abilities.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.).
  • Fluency in English is essential.

Additional Information

  • Opportunity to be part of the first Raffles in Bahrain.
  • Employee benefit card providing discounted rates at Accor properties worldwide.
  • Access to learning programs through our Academies.
  • Potential for career growth within the property and across the globe.
  • Engagement in Corporate Social Responsibility initiatives, such as Planet 21.

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