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Reservations Specialist
2 months ago
Pure Escapes is the No 1 wholesaler in the world for luxury resorts in the Maldives and Seychelles. With offices in the UK, Dubai, Maldives and Seychelles we have a reputation for excellence across all parts of the business whether it is the service we offer to clients or the working environment of staff, which we believe is very important. As the company continues to grow, we are looking for Russian speaking Reservations Specialists
Job Title: Reservations Specialist (Ukrainian speaker)
Reports to: Director of Operations and Product Development
Salary Competitive remuneration including commission
Scope: We are looking for a professional colleagues with experience in the luxury market. The right candidate will have experience in the travel sector and a fantastic attention to detail.
The roles and responsibilities are varied and wide and not limited to the following:
- Manage day-to-day B2B booking enquiries during the evening shift
- Receive enquiries and convert leads from relevant country agents as required
- Assisting clients with planning and making reservations
- Follow due reservations process and ensure accurate input of information
- Take ownership of the role and move it in the direction that facilitates overall growth
- Work with suppliers to ensure smooth operations
- To attend travel trade shows (if relevant) and other industry functions as necessary to continually research & develop products and relationships
- Attend webinars, conferences, and other educational programs
- Suggest suitable travel options that best match clients' needs
- Book tickets, reserve accommodation, organise rental transportation
- Manage all financial aspects relating to booking procedure
- Offer and promote different services and offerings
- Build relationships with key agents through email and phone contact as appropriate
- Providing excellent customer service and customer satisfaction
Experience required:
- Ukrainian/English speaking is a must for this job
- Previous experience of our destinations desirable but not essential
- Proven track record of delivering with detail orientation and accuracy
- Proven track record of relationship management with industry peers
- Team player who shares ideas and learning with others
- Professional with a sense of fun
- Excellent ability to build and manage relationships with a wide variety of people and cultures
- Computer literate
The ideal candidate will be creative, proactive, demonstrating initiative to fully understand the needs and expectations of our ultra-net worth clients, while delivering innovative products. Strong organizational skills with a sharp focus on attention to detail with the ability to easily adapt to change in a fast-paced environment, A positive 'can-do' attitude and self-starter who can manage multiple tasks at once.
