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Front Desk Agent

2 months ago

Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for all visitors.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring all necessary documentation is completed.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as necessary.
    • Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
  • Customer Service and Support
    • Provide information on hotel facilities and services, including amenities and local attractions.
    • Assist guests with special needs and provide support as required.
  • Financial Transactions and Reporting
    • Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
    • Balance cash and complete balance sheets, cash reports, and related forms.
  • Communication and Teamwork
    • Answer telephone calls and relay messages to guests and staff.
    • Work collaboratively with other departments to ensure seamless service delivery.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a related field.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and under pressure.
    • Attention to detail and ability to maintain accuracy in financial transactions.
  • Computer and Technology Skills
    • Multi-line switchboard experience.
    • Central reservation system (CRS) knowledge.
    • Spreadsheet skills.
Working Conditions and Physical Capabilities
  • Work Environment
    • Urban area.
    • Hotel, motel, resort.
  • Physical Demands
    • Standing for extended periods.
Personal Suitability
  • Client Focus
    • Ability to provide exceptional customer service and ensure a positive guest experience.
  • Dependability
    • Ability to work independently and as part of a team.
  • Efficient Interpersonal Skills
    • Ability to communicate effectively with guests and staff.